Review Time
My restaurant uses Square. We currently have 10 stations set up on a busy day. We accept online and in person orders. Our kitchen uses just the paper tickets - we don't even use the KDS that Square offers. Square is providing us the tools to be able to manage our operation in a timely and smooth manner. Square is set up where we can manage our inventory and present our products however we choose. We don't have to go through anyone at Square to add/delete/modify anything. Yes, we have gone through several devices as our staff is tough on hardware but have enjoyed seeing Square hardware evolve with changes in small things such as plugs and big things like larger registers and new handheld devices. The Bus Bar and Grill will continue to grow with Square and look forward to the continued relationship.
Beware of chargebacks. Even if you do everything right, Square will not have your back. Completed a service for a client. Received TAP payment in the customer's driveway for that service. Client filed a chargeback saying that they never received the service. Square allowed the client's bank to recoup the money. It was $99, so there's no point in filing suit against the client. White collar theft is allowed, and you have NO protection. Good luck!Update: PayPal offers seller protection. Maybe this is something that Square should look into.
ESET does its job in the background without you having to fuss too much with it. It doesn't get in your way but it catching things when malware/viruses are detected. Customer Service has been really good when I've needed it.
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