Review Time
I trust ESET, have been a user through my husband and now just myself (he no longer uses a PC for 12 years now, just his appendage...oops iPad) for literally decades. That says it all. One feature I wish I could master, the CALL FILTER FEATURE. My loved one is ill, fell and needed help. Called me and the call was BLOCKED! Support was closed, I finally figured out how to turn that off. NEVER AGAIN! NEVER!
While trying to renew I get getting pop ups to upgrade my membership. This went on for several minutes before I was finally able to bypass all the pop up ads wanting me to upgrade and renew my membership. FYI, if I wanted to upgrade I would do it without needing all the ads.
ESET automatically renewed my service on 3 devices. My credit card was charged for the 3 devices without my permission. Two of the devices I haven't used for several months and I wasn't going to put ESET on them unless I decided to use them again. I never agreed to automatic renewal and I had to follow a link to remove automatic renewal. This is unacceptable.
Update:I STILL never received an email notifying me, let alone explaining why, my account was closed.If i was doing something against policy or incorrect I would love to have known about it so I could correct it. But the lack of communication by square support is absolutely ridiculous. Just canceled my account with zero notification or explanation of why or the opportunity to correct. Also couple of different emails that said I would be hearing from somebody within square one to two business days and it's been almost 2 weeks!I went to Square Community to ask for help, and Square has blocked me from there, too! They won't let me post on the boards to ask for help.Totally non-existent customer service... Canceled my account without any warning or reason. Said they sent an email, but did not, except saying my checking account is closed, but no reason why. (But they kept my money that's in the savings account that they collect high interest on while giving us 1% btw)Called customer service who said they couldn't disclose anything, transfer me to anyone to talk to, and I would have to wait for an email describing thier decision after being on the phone for a hour! Like i had received an email in the first place.... lots of them, for marketing trying to sell me more product! But no email explanation as they say they sent. Let's see what the AI response is going to be to my review here.....
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