Review Time
This is the first time I've had to write a negative review, but I cannot seem to get anywhere with customer service. In the past two weeks, square has cut off my deposits out of nowhere. It takes them 1-3 business days to review the information- even though it only takes them seconds to cut off deposits.....I have yet to receive a viable answer to why this keeps happening and now it is costing my business money by delaying our customers payments when we are trying to beat the clock on orders that have to be in asap to avoid tariffs. What a horrible thing to do to businesses that are already having to adjust day to day. It is unacceptable that the department that handles this "doesn't have a phone number" This seems unethical.
I'm a newer business who has had funds held for review twice now within 30 days, one being from a repeat customer. Hard to maintain and run a business when Square is periodically "reviewing" you account over and over despite not having any issues or customer complaints/disputes. Time to find another company!
The reader system is great when working, but is failing fairly regularly, losing contact with the card reader. Square are also quite difficult to get customer service, as it is mostly dealt with by chat bots, which are nigh on useless.
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