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4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

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Sophia Narvaez
WORST PAYMENT PROCESSOR!

I’m honestly baffled by how this company operates. Square abruptly closed my account without any explanation, despite my business processing over $25,000 per month with zero disputes, chargebacks, or issues. Their only excuse?"We recently reviewed your account and found activity that our platform is unable to support. Because of this, we are sorry to inform you that your Square account is now deactivated."To make matters worse, they froze my funds and refused to release payments to me or my clients, creating a massive financial and reputational nightmare for my business. I now have to refund over $9,000 in transactions that Square never paid me—but they also won’t refund my clients.What exactly is "unable to support"? A business that runs smoothly, makes money, and pays high transaction fees without any problems? No disputes, no claims, no bad reviews—yet they shut me down without warning. Completely unacceptable and unprofessional.If you rely on Square for your business, be warned—they can shut you down at any time, with no reason and no recourse, hold your money hostage, and leave you scrambling to fix a mess they created.Stay FAR away.

1
Date of experience: Mar 24, 2025
Bruce D.
Great program and excellent service

Great program and excellent service, end stop!

5
Date of experience: Mar 24, 2025
BCC
Great Reputation and they deliver on it!

ESET has a great and well-deserved reputation for it security software. Their support is intuitive and helpful, as is their user interface. It feels like it was designed by people who also USE it every day! And they care as much about speed as they do about protection. We've been using ESET for over a decade and will continue!

5
Date of experience: Mar 24, 2025
Susan
Couldn't get help when I needed it.

Got a message on screen saying a module had failed to load, or something like that. Instructions were too complicated, your chat was useless, and there was no way to reach anyone by phone. When I tried email, it just said my case had been closed. Couldn't get help when I needed it.

2
Date of experience: Mar 24, 2025
Mark Williams
Your product is excellent but no can…

Your product is excellent but no can take into account that a hacker is using your router Wi-Fi channel to move you to one place to another I discovered my Verizon Router is using three Wi-Fi radio channel two 5 and one 2.4 they are moving you by compromising one of two channels to put you anywhere they want. Thank you but i don’t think anyone can get around this.

5
Date of experience: Mar 24, 2025
Andrew
Mistyped passwords leads to intense frustration

Two mistyped passwords requires a visit to the Web Site, picky but ok. Once there the “captcha” used is maddening. Most of the time I am guessing at the characters and I am NOT a robot. There HAS to be a better way.

3
Date of experience: Mar 24, 2025
Anwar Romero
Worst costumer service, do not buy online because there is no way to return the product

I have never been treated so poorly in a store. I visited twice to return a product, and both times I was met with unhelpful and rude behavior from the store manager. The first time, on 03/29/2025 in the afternoon, and again on 03/30/2025 around 1 PM, the manager refused to assist me. He told me he couldn’t locate my return using just the order number and instructed me to contact customer service through the website. I followed his advice, processed the return, and received instructions to bring the item to the nearest store with a QR code. I thought everything was set and went back the next day.When I arrived, the same manager was there. He ignored me completely and acted rudely. I sought help from another employee, who told me I needed the QR code for the return. The manager then approached, refused to give me his name despite multiple requests, and told me I also needed the payment method used to make the purchase. I explained that the purchase was made with a virtual card by my father, who was not in the USA, so I couldn't provide the card. The manager refused to help and became hostile when I questioned where in the return policy it stated a payment method was required. He then shouted "STOP" to silence me, making the situation even more tense.I attempted to ask another employee for help, but the manager instructed them not to assist me. When I asked if this was the proper way to treat a customer just trying to return a product, he ignored me and called five security guards to escort me out of the store. I was treated with disrespect and humiliation when all I wanted was to return a product, and I was also willing to buy more items. As I was leaving, I approached the manager with some products, asking if I could at least buy them, but he refused to sell them to me. At that point, I was surrounded by security, so I left without completing the return.I’ve never experienced such poor customer service, and I believe this manager needs training on how to handle customer concerns ethically and professionally. It’s a shame because Superdry was once one of my favorite stores, but after this experience, I will never return.

1
Date of experience: Mar 24, 2025
David L
Customer service is the worst

Customer service is the worst. made zero effort to correct a problem that occurred when I placed my order. I notified them 10 minutes after I received the order confirmation that the ship to address had an error. The "app" jumbled line 2 with primary address and the typical robotic Ai processing would get confused when trying to read the address I was certain. After chatting with who knows what, I emailed them which was interesting as they make that hard to do as well. They said sorry once order is placed nothing they can do. So they shipped to USA with no coherent street address. I tried to contact them again and also UPS. UPS said contact the shipper, the shipper said nothing they could do which is BS as they could contact the shipper or the 3rd party warehouse and have them contact UPS or correct the info. No wonder they keep closing stores and their business is shrinking...

1
Date of experience: Mar 24, 2025
Admir Jevric
The shirt I bought is not worth the…

The shirt I bought is not worth the money

1
Date of experience: Mar 24, 2025
Ryder Smith
I'm very disappointed with many pets

I'm very disappointed with many pets. There were technical issues with your system in Sept. 2024 and Mackcaroni ended up without accident insurance!

1
Date of experience: Mar 24, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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