Review Time
The worst. I got a deposit for a job with a 3 week lead time to deliver. Thinking it would take 3-4 business days to transfer the balance to my bank account to buy the customers material to do the job. It has now been 13 days since I received that deposit and the balance has not been transferred. It’s $4,300 trapped in my square account. The first time I called customer support, the representative told me that I had to answer some verification questions, at no point did I get an email or a phone call from them asking to answer any questions. So after she sent the link to answer the questions, the link led me to my dashboard with no questions on it at all. So I called back and the second person told me that I don’t have to answer any questions after all, and that the transfer would be escalated, expected transferred in one to two business days. Three days go by and I call back, now the third person I spoke to said that the second person did escalate the transfer, but to the wrong department… so now he was going to expedite the transfer, but it was going to take another one to two business days. Three more days go by, I call back, now the fourth person I’m talking to says that my account is under review and that I need to wait two more business days. Two more days go by, now the fifth person I talk to said that I need to answer more verification questions, I did that last night, now being told I need to wait 1 to 3 business days. How am I supposed to run a business like this? I will never use this app again, should have used QuickBooks from the start.
CLOSE MY ACCOUNT AFTER SWIPEING 25K .. FOR OUR BIZ ... IN HOUSE CUSTUMERS PAID IN THER INVOICES .... BEEN ON SQUARE FOR YEARS WITH SOME YEARS 100K ON THE PATFORM JUST FOR THEM TO SAY ..OUR SERICE IS NOT ENOUGH FOR YOU TO USE AND BTW YOU ACCOUNT IS CLOSE AND WE GOING TO HOLD YOUR MONEY FOR 3 MTHS RUN FIND ANOTHER CARD COMPANY THEIR NOT FOR BIG BIZ ..
I use the Square app for my mobile and remote notary business, and it has been a game-changer. The ability to accept credit card payments on-site with clients makes transactions seamless and professional. The app is user-friendly, reliable, and provides quick payment processing, which is essential for my business. I especially love that I can process payments easily with my iPhone 15 without needing any additional reader or hardware. It’s a hassle-free solution that keeps everything smooth and efficient. Highly recommend for any business owner who needs a simple and effective way to handle payments!
What a joke , absolutely disastrous experience. Charged $7000 for the first time and a day later terminated my account and they said they will hold the money 90-180 days to verify , what ?…You can call Amex , they have verified and you can call customer in 2 minutes, 180 days ? Call to customer service is another joke , They have one idiot answer the phone after a long hold and keep repeating, unfortunately unfortunately The supervisor does not even dare to come and answer They need to have a law suit on their ass .Please do yourself a favor and don’t risk your business and credibility on these idiots .
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