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4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

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Quality has gone down.

Looks like more of their clothes are Made In China, so quality is going down. Someone commented about the buttons coming off on the jackets and I agree. I have some jackets that I don't plan to buttoning up because they are so tight, that detaching them will most likely destroy the fabric or the buttons will come off.

3
Date of experience: Nov 30, 2023
Tamara M.
Excellent Experience

Ordering the product was very simple. I received the coat within a week. My daughter loves her coat.

5
Date of experience: Nov 30, 2023
Customer
Fast shipping, great product

Shipping was quick. The jacket I purchased is good quality all around.

5
Date of experience: Nov 30, 2023
Nian Ci Lo
I ordered two jackets and only came…

I ordered two jackets and only came one. Waiting for another few weeks still didn’t come. No email no update

1
Date of experience: Nov 30, 2023
Kathleen Kern
Item arrived shortly after ordering

Item arrived shortly after ordering I have many many coats. Nothing as absolutely beautiful as my Superdry puffer coat which is cinches in waist. Zippers up beautifully and shows your figure. And the stark white is gorgeous

5
Date of experience: Nov 30, 2023
Chase
Literally zero customer service...

Literally zero customer service...Had an accidental purchase. Was told there is no way to cancel it even within 5 min of purchase. It arrived in a torn-up package. Then I was forced to pay an additional charge to return it. Will never plan to purchase here again.

1
Date of experience: Nov 30, 2023
Vivian Rodrigues
Love them!!

I bought 2 jackets and I absolutely love both!! I bought the “Faux Fur Hooded Mid Length Puffer” and the “Everest Longline Puffer Coat” and I was honestly impressed with the quality of these jackets despite the reasonable price (compared to other popular brands such north face and etc) they are warm (especially the Faux fur Hooded Mid Length Puffer coat for colder days, the Everest Longline could be warmer) but anyhow both made out of quality material.I bought these 2 thinking I’d keep just one and return the other but I like them so much that I kept both. Thumbs up Superdry for these ! Very happy.

5
Date of experience: Nov 30, 2023
Alonda Myers
Delivery was fast and hassle free.

5
Date of experience: Nov 30, 2023
Refunded instead of exchange

I requested an exchange for a large size but it was never processed. I instead received a refund, which I did not want.

2
Date of experience: Nov 30, 2023
Victor Chambi
I like my purchase

5
Date of experience: Nov 30, 2023

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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