usserviceanimals.org

4.9
4.9 Based on 1.5K reviews

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Average Rating

4.9

/
5

1.5K Reviews

5 Star
95%
4 Star
3%
3 Star
0%
2 Star
0%
1 Star
2%

All Reviews

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Review Time

Ava Peters
Jaenee made this process extremely easy for me! I wasn't sure what this looked like, but she took th

Jaenee made this process extremely easy for me! I wasn't sure what this looked like, but she took the time to talk me through each step along the way. She was super helpful, friendly, and educated on everything I had questions about. 10/10!

5
Date of experience: Mar 01, 2026
Nick Bolin
Aaron Baker was amazing! Very clear on the instructions and what was needed. Had no problem clarifyi

Aaron Baker was amazing! Very clear on the instructions and what was needed. Had no problem clarifying if I needed it! Quick and friendly service to het everything I needed

5
Date of experience: Feb 28, 2026
Rheagan Edwards Rheagan
Charlecia was absolutely wonderful and extremely helpful when helping me get my cats registered for

Charlecia was absolutely wonderful and extremely helpful when helping me get my cats registered for the ESA certification. I am very grateful for her help as she was informative and knowledgeable on every subject and question that I possibly had.

5
Date of experience: Feb 28, 2026
Eliyana Leyford
I have been with this Company for a few Years. I’m very happy with their service and Products. The A

I have been with this Company for a few Years. I’m very happy with their service and Products. The Agents and Doctors are phenomenal.

Eliyana Leyford

5
Date of experience: Feb 27, 2026
Laura Lanzalotto
Wanted to say thank you to DannyL. He called as I was navigating the website and made the experienc

Wanted to say thank you to DannyL. He called as I was navigating the website and made the experience easy and quick. I was able to sign up my dog as an ESA with little effort and no worries. Thank you for all your help!

5
Date of experience: Feb 26, 2026
Stephanie Palum
Tonya C was incredible,very informative about any questions I had. You can tell she is just such a g

Tonya C was incredible,very informative about any questions I had. You can tell she is just such a genuine person and made the process feel like I was catching up with an old friend while staying directly to the point and ensuring I understood everything I was signed up for. This lady should be a trainer and deserves compensation for making the interaction and transaction so effortlessly a breeze. I also love the fact that when you call your not talking to an automated voice you get real people who are sincere and actually want to help with anything you need. Thanks Tonya and thanks U.S Service animals for helping people who need their animals!

5
Date of experience: Feb 24, 2026
Tyson Eckert
I was able to get my animals ESA certification renewal process started effortlessly. Jason helped me

I was able to get my animals ESA certification renewal process started effortlessly. Jason helped me through it with ease and shows a true passion for animals and shows that he loves his job.

5
Date of experience: Feb 22, 2026
Karen Michelle
The process was easy, fast and all the staff were very nice and informative. I was bit nervous becau

The process was easy, fast and all the staff were very nice and informative. I was bit nervous because I didn’t know what to expect but it was very simple.

5
Date of experience: Feb 21, 2026
Zylon Allen
I was walked through everything carefully so i didn't accidentally get anything unneeded. I didn't f

I was walked through everything carefully so i didn't accidentally get anything unneeded. I didn't feel pressured into getting anything extra that i may not need. I felt comfortable with everything didn't feel like "my children" have to leave me.

5
Date of experience: Feb 19, 2026
Dailyn Sosa
Agent Aaron Baker helped me over the phone. He is wonderful. Definitely the best customer service ex

Agent Aaron Baker helped me over the phone. He is wonderful. Definitely the best customer service experience that I had in my life. He took his time to assist me and explain everything in detailed. He definitely made the process effortless for me. I definitely would recommend this company.

5
Date of experience: Feb 17, 2026

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