Name: utmost.co.uk
Telephone: 03301591530
Rating: 3.4

Liza Parker Guest

2 years ago

Had to phone about my pension but got…

Had to phone about my pension but got all info i wanted very clearly.

Date of experience: Nov 08, 2023

Gwenda Guest

2 years ago

Tessa

Prompt phone answering and helpful advice from the customer support agent

Date of experience: Nov 07, 2023

Troestus Guest

2 years ago

I kept on having to re-log in

I kept on having to re-log in, which was irritating.

Date of experience: Nov 07, 2023

abraham_troll Guest

2 years ago

Problem sending document on MyUtmost

I wanted to fill in and return the Other Pension Benefits form online, but there is no facility to do this, so I had to download, print it, sign it and scan it. Then I couldn't send it via Messages on the MyUtmost site because it was too big. I had to re-scan, omitting the page that did not require any input in order to make it smaller. 5Mb limit is far too small. This document could have been sent using DocuSign, and dealt with much quicker. Utmost needs to get more up to date and tech savvy.

Date of experience: Nov 07, 2023

Edwin Rogers Guest

2 years ago

Generic pension provider that has lost…

Generic pension provider that has lost money from my pension fund

Date of experience: Nov 06, 2023

Josie Guest

2 years ago

Absolute disgrace of a company trying…

Absolute disgrace of a company trying there best not to give me my money. You would think it was there's filled all forms out disgusting how they bend the truth would not recommend them to anyone

Date of experience: Nov 06, 2023

Electro_eZ Guest

2 years ago

utmost service needs a lot of improvement

Needs a lot of improvement in communication and customer service.

Date of experience: Oct 25, 2023

Mike Bell Guest

2 years ago

Terrible performance and long transfer out time.

I payed more in fees over 5 years than a made on my pension. I have been trying to transfer out since June this year, still not complete, poor communication, repeatedly ask for the same information it feels like they are dragging their heels on purpose. All this time my pension continues to lose money. I am now considering legal action......my advice is stay well clear of this company.It appears my review may have sparked Utmost into life as the transfer has just been completed...HOWEVER the charges where astronomical. Avoid this company at all cost.The transfer still has not happened its now the November 7th

Date of experience: Oct 17, 2023

Ezra Guest

2 years ago

Our experience of investing with Utmost

Hello. We contacted Abbey Wealth, a company in Spain, who have invested our funds with Utmost, to arrange for a further top up 01/08/2023. After an unacceptably long wait, we were advised by Utmost 04/10/2023 to transfer funds, (£17000), as before, to an account with Royal Bank of Scotland, then nothing, not a word. Utmost have lost our money. I will take legal advice what to do next. Closing our account with Abbey Wealth and Utmost is an obvious option. We can also see where we might make other potential investors in Utmost aware of our experience.

Date of experience: Oct 17, 2023

Carroll C. Guest

2 years ago

I have been trying to move my Equitable…

I have been trying to move my Equitable pension into a flexible drawdown account. This company has been terrible to deal with. My account has not been set up and the form I need to complete has still not been sent to me after more than 2 weeks. All the time my pension is losing money. I have now had to raise a formal complaint to try and resolve the issue