Review Time
I used VanOne to relocate from the UK to France, and I am very happy about their service. They provided all the paperwork with very clear guidance, communicated in a very timely manner, and the whole experience was smooth and easy. Keep in mind that this more a transportation company rather than actual house movers, so there is more you need to do yourself, but then you get a better value for money. In my case, my belongings were at destination in just 48h, in perfect condition. Would highly recommend.
Awful company, terrible services and really poor customer service. do not use them.In response to their response below: We have written confirmation of both the order and their inability to fulfil this contract. If they had just apologised or tried to fix the problem; we would not have left a negative review. Not nice.
My experience with the driver was absolutely fantastic, and I'd like to publicly thank him for the excellent, helpful, and thoughtful service. Cosmin took great care with my goods and was really friendly to interact with, able to adjust to my needs. Overall, it's quite a pricey service, but I appreciated the service available throughout, especially regular updates and direct communication in awaiting the delivery including over Whatsapp with an assigned Customer Specialist. This was really helpful. There's things to improve other than expensiveness, but nothing that made my experience such that I wouldn't repeat it if needed in the future.
Horrendous experience. Lennart was very helpful and managed to secure me a booking last minute as it took me a while to complete the very complicated boxing and tax code labelling spreadsheet.From hereon in, it went rapidly downhill. The driver arrived (Polish guy speaking no English). I was having my goods transported from my apartment in France to London. I paid extra to VanOne to have someone assist me with the loading/unloading and the guy was clearly angry and annoyed from the moment he arrived. Due to the fact we couldn't communicate, he called his boss Michael and had a full blown argument/shouting match with each other right outside my house. The whole street was looking, and it was incredibly embarrassing. Luckily I took a video of him cursing in Polish. I waited for over 5 minutes trying to work out what was going on (imagine I am relocating country which is already stressful enough, and entrusting someone competent is incredibly important).The driver (who was clearly unable to walk/move items due to poor health) refused to help move anything, so the boss asked me if I had anyone who could come and help - it was 9pm!! Consequently, I had to pay for a friend to take a last minute taxi across to my house, and help me load the van. Michael missold the whole service to me, initially telling me on his call that it was no problem for the driver to help me if I pay for the extra service 1 which I did, however the driver so unfit and overweight he could barely bend down to pick up a box. Instead, after a hour or huffing and puffing he stood inside the van the whole time, cursing and kicking my boxes in place with his feet. Yes, with his feet!!! Several days past, and having flown back to London, I awaited delivery of my boxes. Also, knowing that the driver was unable to assist with loading/unloading I had to pay £280 to hire removal men to help with the unloading - a service which I was promised Vanone would do.I was worried sick the whole time, having no trust in the company nor the driver, waiting for the next issue. To no surprise, I received a call saying I need to pay several hundred pounds extra, due to weight miscalculation.I was effectively forced to pay this, otherwise they would not deliver my furniture, so paying this in protest, I expressed my concern and drafted a legal notice to VanOne. Michael called once saying he was soooo sorry and would look into it (blah blah blah) and having chased several times, I have since had no response. I fear Michael is the face of the business who charms you in the beginning, then the problems start and the scam happens forcing you to deal with the aftermath.I am now in the process of reporting Vanone to Trading Standards (UK) and the Consumer Ombudsman. I have sought legal advice and believe they have acted negligently and have caused me to incur extra costs (the other removal assistance I needed) as well as compensation for distress.I am unsure whether to trust the extra charges which they lumbered on me - as well as the extra cost I paid for a driver to assist me with the removal of the boxes, which he couldn't do and the taxi I had to pay for my friend! Initially the cost quoted was about £850 but in the end I ended up paying close to £2000.Avoid. Scammers.
Nope, don't use these guys, check out all the poor reviews. They manipulate the results.Cannot be trusted with your personal possessions, they are simply not worth the risk6.11.25 UPDATE. Their response below confirms what I've said, instead of apologising and attempting to rectify their errors, they go full-offense. This is not helpful to me and these negative reviews mean they lose busines.
We booked a service to move to the EU. They sent a broken van with a leaky roof and packed with other stuff. The driver didn't know he was transporting our belongings. he was delayed by 4h.After a lot of back and forth I decided that I didn't want to risk sending our belongings in that torn down van. I asked them to send another van. We had to bring everything back into the flat.They did send another one the day after but by then I had lost all the helpers and I had to load it all by myself.After 2 months of back and forth emails, they offered me £100 ad a compensation, increasing it to £128. When I refused because it felt insulting since I had spent more in the helpers, they told me the deal is off and from now on we can only communicate through lawyers. I cannot emphasise this enough, do not use them.
This is the 2nd time we used this company. Great service, honest, reliable, helpful. Leonard was amazing! A couple things - I was not able to call them for some reason the calls were not going through - not their fault at all. Just strange. The only thing was that the driver wanted 300 euros to help unload! I immediately contacted Leonard who got it straightened out. Otherwise, top notch!!! Highly recommend1
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VanOne European Removals. We deal with your moves between the UK, the EU, Switzerland and Norway in a fast, efficient and cost-effective way. VanOne continues to provide a straight-forward fully online experience even in a post-Brexit era.
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