Review Time
My bike broke down.
At Vanpowers they recommended to buy a new battery.
So I transferred 370 euro to Linemart in Germany.
They would send the new battery.
I paid om 12 december 2025.
Since than i sent serveral e mails but no reply at all!
I think I got scamed!
Do not transfer any money to them!
My bike broke down.At Vanpowers they recommended to buy a new battery.So I transferred 370 euro to Linemart in Germany.They would send the new battery.I paid om 12 december 2025.Since than i sent serveral e mails but no reply at all!I think I got scamed!Do not transfer any money to them!
I recently had en error code on my Ebike and ended up needing to replace the battery. Evelyn and the customer service team made the whole process smooth and stress-free. They responded quickly to my questions, quickly diagnosed the error, and kept me updated every step of the way. I couldn’t be happier with the experience and now back on the road again.
Hi, I had an issue with my Vanpowers City Vanture eBike and reached out for support. Their team provided outstanding troubleshooting assistance, patient, professional, and very clear in their guidance. They walked me through each step until the problem was fully resolved, and thanks to their help, my bike is running perfectly again. It’s rare to find a company that combines great products with such reliable customer service. I highly recommend Vanpowers eBike." A special mention to Evelyn who was outstanding in every way. Thank-You!
Bought the City Vanture, and I've loved the bike. It is significantly lighter than most ebikes I've seen and looks exactly like a normal bike. A few more screws holding the frame together than I'd like, but it has been a great ebike. A part got cracked and the warranty process to get a replacement was painless; great support team!
I had bought a used vanlife e-bike. I wanted to configure the app to pair with the e-bike but it kept asking me for a frame number and when I entered the serial number on the frame it stated "vehicle not found".I contacted the support on the website through the chat feature. I was able to go back and forth with the support agent (over a span of 2 days as they were in a different time zone) explaining the issue. I explained where and who I purchased the e-bike from used ,as they first wanted an order Id. Then they asked for pictures of the bike and serial. I showed the screenshots of the error in the app. They finally resolved the issue by asking for the picture of the qr pairing screen on the bike console and had their software team update the back end. Finally I could pair my new "used" e-bike with the vanlife app! It's a great product and the support is excellent. The e-bike is a grand teton pro and it is packed with great features, it's a fun ride and I am really happy with the product!
"I had an issue with my Vanpowers grandteton ultra eBike and reached out for support. Their team provided outstanding troubleshooting assistance, patient, professional, and very clear in their guidance. They walked me through each step until the problem was fully resolved, and thanks to their help, my bike is running perfectly again. It’s rare to find a company that combines great products with such reliable customer service. I highly recommend Vanpowers eBike."
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