Review Time
I made an order in December of 4 lights of which all were damaged. The 2 lights with the greater damaged were sent a replacement and upon arrival also arrived with damage. I contacted ben who said he would offer 10% off only to keep the items (an insult as im left with 3 damaged lights out of 4). My request for a better offer was turned over to the “owner” who seemingly seems to not care as iv never got a reply. Total waste of my time. Products are of cheap quality and not worth the money and it’s clearly reflected in the damage of each item. Currently going through my bank to process a complaint with the bank customer service telling me this is an easy case in my favour due to the very poor service and product quality of this company. Save your money and get the same lights from elsewhere for cheaper. The quality will be the same and the returns police much easier.
I made an order in December of 4 lights of which all were damaged. The 2 lights with the greater damaged were sent a replacement and upon arrival also arrived with damage. I contacted ben who said he would offer 10% off only to keep the items (an insult as im left with 3 damaged lights out of 4). My request for a better offer was turned over to the “owner” who seemingly seems to not care as iv never got a reply. Total waste of my time. Products are of cheap quality and not worth the money and it’s clearly reflected in the damage of each item. Currently going through my bank to process a complaint with the bank customer service telling me this is an easy case in my favour due to the very poor service and product quality of this company. Save your money and get the same lights from elsewhere for cheaper. The quality will be the same and the returns police much easier.
I was a little reluctant to order these lights, nothing to do with Lavish Lights, just based on previous experience with companies that advertise on Facebook and other social media platforms. I didn’t have anything to worry about…Quick delivery, great communication, a great product and more importantly, outstanding after-sales customer service. Genuinely great company who I wouldn’t hesitate to order from again. I’ve ordered similar rechargeable lights from some of the cheaper Chinese sites and they can’t compare to the quality or customer service offered by Lavish Lights.Shout out to Ben, who has been brilliant in helping me out with enquiries. If you’re considering buying lights like this I wouldn’t hesitate to use this company, I certainly will be again.
I have ordered the two lights with the free lamp deal - no lamp arrived , have tried various ways for days to reach including replies on Facebook to email an account under ‘ ben@lavishlights ‘ shock horror no reply from ‘ Ben’ either so I would give zero stars if I could - false advertising and avoidance when something goes wrong.Never again do not use
Order two lights and discovered after a few weeks one wasn't charging properly. Contacted lavish lights and got a reply from Aiden that even though green light isn't flashing, the light should still be charging and to keep an eye on it. Disappointed with his response as I didn't pay over £100 for lights to have a faulty one..I've aent a few more emails and to no avail, so Disappointed as the lights are lovely but customer service poor..I will be taking it up with my bank as unfair to have a faulty light, no point only having one that works..
Was approached by lavish lights on our house decor account on Instagram Their product and page looked very good and listed a UK addressAfter good communication I ordered an item with the plan to do an Instagram video Delivery was slow reflecting it might not be UK based When the delivery notification from yodel it was labelled Ali express which raised alarm bells The item arrived in very tatty taped up packaging with polisterien wrapped around it , not like the videos of the products I saw others post The item itself wasn't much to look at , requiring alot of assembly and wiring had to buy connectors to fit I reached out to lavish 3 times about the product , they read my message and ignored me ..... Didn't use the light for my original planned project and used the light shop nuneaton instead who where amazing and experts in lighting I did fit it but it was only good enough for our downstairs WC , looks okay up The poor communication and the fact it was from Ali express so I suspect drop shipping or a false UK address , I shall not be ordering againUpdate 27/01 , tried to get my review removed says it all really
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At Lavish Lights, we believe lighting should do more than brighten a room, it should transform your space. We’re a UK-based home lighting brand dedicated to offering stylish, functional, and affordable designs that make your house feel like home.
Some of our pieces are made to order by artisans, which can take a little longer to arrive, but we promise, they’re worth the wait. Quality and attention to detail are at the heart of everything we do.
From our signature GLOWLUX wall lights to our newest outdoor launches, every product is crafted with care and delivered with love. Thank you for supporting our small business, your home deserves to feel Lavish.
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