Review Time
I just passed my first funded challenge and was unsure about something. The customer service agent was really helpful and honestly responded super fast. I am quite happy.
I’ve had a great experience with VaultFunder. The platform is user-friendly, reliable, and transparent, making investing simple and straightforward. Their support team is responsive and helpful, providing clear guidance whenever needed. Highly recommend!
The response time from the company is impressively quick whenever a request is submitted or a challenge is completed. Currently, this service stands out as one of the top prop firms in the industry. They are well-organized and provide an excellent support system. Given the way the company is functioning, it is poised for significant success in the market. Keep up the great work!
The service does have clear guidelines, particularly regarding mandatory stop losses outlined in the risk questionnaire that clients sign. I recognize that adhering to this requirement is part of the agreement, and traders are expected to follow it diligently. My frustration stems from the inconsistency in how these rules are enforced and communicated. At one point, it was communicated that trades opened without a stop loss would lead to a soft breach (automatic trade closure). However, during that time, my trades were not closed automatically, and I did not receive any real-time alerts or warnings. Later, during a routine risk audit, the same situation resulted in a hard breach and account termination. The transition from soft breach communication to hard breach enforcement, applied retroactively through an audit, was both confusing and disappointing, especially after dedicating significant time and effort. The service later clarified that the soft breach warning system was tested and subsequently removed based on client feedback, stating that audits would be the main enforcement method. While I appreciate this explanation, more transparent and consistent communication would significantly enhance the trader experience. As for whether I will continue working with them in the future, my honest opinion is that I’m uncertain at this moment.
I successfully completed the first phase and quickly received my next steps from the support team to obtain my funded account. Their guidelines are reasonable. I am excited to collaborate with them and enhance my funded profile.
They provide misleading information on their website, claiming there are no commission fees. However, after purchasing an account, hidden fees like commission charges emerge. This is unfair, and I'm talking about significant commission rates, not to mention they take a large portion from your earnings, which isn't even part of the profit split. I'm very disappointed.
They have streamlined the process of signing up and getting started. I was operational within 5 minutes of registration, and after completing the assessment phase, I received confirmation of my funded account in an hour. My interactions with the support staff have been pleasant and straightforward. The clear guidelines regarding risk management and drawdowns are extremely helpful and have made me more disciplined in my trading approach. I'm eager for the trading journey ahead.
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Vault Funder is an online demo trading evaluation firm. Whereby we provide traders the opportunity to participate in our two-phase evaluation challenges for a once-off fee. Traders who successfully pass the two-phase evaluation are then eligible to receive a gain split on gains generated in their Funded account subject to complying with our Terms of use and the Customer Agreement. See more
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