veolia.co.uk

4
4 Based on 213 reviews

A leader in environmental solutions, Veolia is aiming to become the benchmark company for ecological transformation. As the UK leader in resource management, we provide a comprehensive range of waste, water and energy management services designed to build...

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Average Rating

4

/
5

213 Reviews

5 Star
70%
4 Star
7%
3 Star
0%
2 Star
2%
1 Star
21%

All Reviews

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Review Time

Scott Vandamme

5
Date of experience: Jan 16, 2026
WR74
Terrible experience with the service

After acquiring a new business in London, I mistakenly signed a contract with this service provider, leading to a nightmare. We faced continuous issues with waste collection and were charged for bins that were never picked up. Despite not having the containers they claimed, we were billed over £15,000 in a year and a half and received fines totaling £1,500 for late collections. The account manager was often unavailable, making resolution difficult. It took nearly 18 months to cancel the contract, which was supposed to last only 12 months. Ultimately, we received a letter about an outstanding balance, threatening legal action. Now, we've switched to another provider and are only paying around £250 to £270, demonstrating how overcharged we were.

1
Date of experience: Jan 15, 2026
Nathalie Long
Easy arrangement for extra pick-up

I received a prompt response from the representative, who efficiently helped resolve our issue. Great job!

5
Date of experience: Jan 15, 2026
GatohConBotah82
Outstanding customer support

I had a conversation with a representative who was extremely helpful. They were polite, friendly, and very knowledgeable while guiding me through the customer hub. A well-deserved 5-star rating.

5
Date of experience: Jan 15, 2026
Karolyn Taylor
Exceptional customer assistance

I received excellent support from a representative via the online chat service.

4
Date of experience: Jan 15, 2026
Leamon Ross
No assistance, it's a scam

I've been running businesses for years and understand the impact of unfair reviews. However, I feel compelled to share my experience with this service, which has been a scam. I was charged over £10,000 instead of the expected £250 to £300 monthly. They billed me over £1,000 each month without collecting my bins for 10 weeks, leading to a £1,500 fine from the council. While I sought help, I received a fine notice from the service provider as well. Kudos to their lack of support and for scamming my business during tough times.

1
Date of experience: Jan 12, 2026
Buddy Wilson
Contract not starting smoothly

The contract was supposed to start on 07-01-26, but as of 12-01-26, I still haven't received a bin. There has been no response to my emails or messages. Not a great beginning to a 2-year contract.

1
Date of experience: Jan 12, 2026
Ken Walton
Dependable service and good support

4
Date of experience: Jan 12, 2026
Hair Now
Great service

Great service

5
Date of experience: Jan 09, 2026
Dicky R.
Quick resolution from the representative

I spoke with a representative who swiftly and easily addressed my request. Thank you!

5
Date of experience: Jan 09, 2026

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Business Details

  • A leader in environmental solutions, Veolia is aiming to become the benchmark company for ecological transformation. As the UK leader in resource management, we provide a comprehensive range of waste, water and energy management services designed to build the circular economy and protect the environment.

  • email uk.trustpilot@veolia.com
  • language https://www.veolia.co.uk

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