Review Time
Unfortunately, a very bad experience. We ordered the furniture two months ago, and when it finally arrived, the wardrobes were completely damaged. The complaint process was extremely exhausting and time-consuming. Although we had received four boxes, they persistently sent us only one return label. We repeatedly asked for four labels and went back and forth by email for days, as the phone number does not work and it is impossible to reach anyone by phone.
After who knows how long, they finally sent all four labels. We properly handed the packages over to GLS, and then a new waiting period began. After several weeks, they contacted us claiming that they had not received all the packages and demanded proof, threatening that without it they would not issue a refund.
I contacted GLS, who clearly confirmed that all four packages had tracking numbers, were delivered to their location, and were in their warehouse. Only after further back-and-forth, sending evidence and delivery photos (which we had to obtain ourselves), did the communication become harsher, and only then did they decide to refund our money.
All in all: prolonged disputes, poor communication, a low-quality product, and an extremely unprofessional attitude toward the customer. I wouldn’t wish this experience on anyone and would absolutely not recommend this furniture website.
The quality of this product is extremely disappointing. The screw holes are poorly drilled, and the threads are of very low quality. When I set up the bed, the legs were unstable due to the overall imbalance of the structure, and it fell short of all my expectations!
I ordered balcony furniture, but it arrived incomplete. I tried to reach out for assistance, but received no response. When I opened the package, it was damaged and of low quality. I wanted to return everything, but after over a week of trying to contact support, I learned I have to pay for return shipping despite the promised free return policy. Overall, I cannot recommend this company.
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