Review Time
If I could rate it lower, I would. The product is absolutely appalling, and customer service is non-existent. I received completely different blinds and have been waiting six months for a resolution. Getting a refund from the seller has been impossible. I wouldn’t recommend them to anyone. This has been the worst experience; the company should rethink its approach to consumers!
If I could give zero stars, I would. The product is completely unacceptable, and support is non-existent. I received the wrong blinds and have been waiting six months for a resolution. I'm struggling to get a refund from the seller with no success. This has been the worst experience; the company really needs to improve its practices regarding consumers!
I purchased curtains in November 2024, and the reviews I read highlighted issues that were supposedly resolved by new management, according to the sales representative. Despite having a 2-year warranty, I faced problems 13 months later with curtains that didn’t close properly. Customer service was unhelpful, and I was told to read the fine print regarding a 3-month fitting warranty. They wanted $83 for a call-out, which I felt forced to pay.
I had to replace a plastic rod within a year, costing me $80. When I questioned this, the service department pointed out my contract, implying I should have read it better. Their advertising claims a 2-year warranty, but in reality, it’s only 3 months of free service. Now I have ongoing issues with broken parts and previous incorrect orders. I had a terrible experience with wrong sizes arriving multiple times.
The service I received was far below acceptable standards. I was given the wrong product, incorrect measurements were taken, and the installation was poorly executed. The service manager's rude behavior was shocking, and despite promises of follow-up from the sales representative, I never heard back. I will never use or recommend this company again.
I booked an appointment but was informed of a double booking and asked to change the date. I agreed, but on the day of the new appointment, I received a text asking to reschedule again. This was frustrating, as I had taken time off work. The service from the seller has been very poor, and I now need to find another company for my blinds. Customer service communication is crucial in retail, and this experience has been disappointing.
The product was incorrectly installed, causing the blind to fall when I tried to close my window. Customer service was unhelpful and refused to acknowledge the installation issues. Now I have to leave my window open or pay someone else to fix the problem. This has been a frustrating and unprofessional experience.
I ordered curtains and sheers for my office, specifying the configuration and rail type. Upon arrival, the rail system was incorrect and too short. I attempted to escalate the issue, but no one answered the complaints line. After much effort, I was told to send details and pictures, but weeks have passed with no response. It's disappointing to see a potentially good product marred by poor customer service.
I purchased expensive curtains and regret not checking reviews beforehand. While the sales and installation went smoothly, once I reported a fault, customer service ignored my concerns. After many attempts to reach out, I finally got a call from a manager who requested more photos, but I still haven’t received a response. Avoid this seller at all costs!
I was excited about my blinds purchase and even upgraded the fabric. However, the installation was a disaster, causing damage to my ceiling. After reporting issues with noise and installation errors, I faced delays in getting help. Multiple technicians were unable to resolve the problem, and communication from the seller has been lacking. I feel this is a scam and would advise avoiding this seller.
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Kresta provides a high quality range of modern and stylish innovative window coverings which can be coordinated and harmonized to create an individual look - a designer fashion statement for your home.
We will measure, produce, and fit to perfection just for your windows.
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