Review Time
lately, i have been trying to download youtube videos at 1080p, but it keeps forcing 360p downloads. it's frustrating. it does this to certain videos, not all. it's odd. wondershare's support is all a.i. generated, both phone and text. i can't get ahold of any representative to solve this crap. please make downloads to 1080p again, so who ever is going to respond to this, forward this issue to the right people at the company, otherwise i will have to take my business elsewhere. please.
lately, i have been trying to download youtube videos at 1080p, but it keeps forcing 360p downloads. it's frustrating. it does this to certain videos, not all. it's odd. wondershare's support is all a.i. generated, both phone and text. i can't get ahold of any representative to solve this crap. please make downloads to 1080p again, so who ever is going to respond to this, forward this issue to the right people at the company, otherwise i will have to take my business elsewhere. please.
WARNING TO POTENTIAL BUYERS: A Wondershare "Perpetual License" is NOT forever. It's a temporary license that expires the moment a third-party API changes, and they will refuse to fix it unless you pay for a new version.I purchased a Perpetual License for Wondershare UniConverter Version 15.7.3, explicitly for two devices. A perpetual license guarantees I can use the product I bought indefinitely.On December 5th, 2025, the primary feature of the software stopped working completely due to an alleged "major redesign of an API change.I contacted customer service asking for a free patch or minor update to restore the functionality of the product I own. My request was entirely consistent with honoring a perpetual license, which should include essential bug fixes.Wondershare's official and final response was a firm refusal:They stated "technical support is no longer provided for version 15."They offered only one "solution": A 50% discount to purchase an upgrade to the latest version (V17).This is a clear and unacceptable breach of the perpetual license agreement. Wondershare is deliberately withholding a minor fix to force existing, loyal, perpetual license holders to pay for an entirely new product.The result is that the software I paid for "perpetually" has been rendered useless by the vendor's refusal to provide support. My perpetual license is now worthless.If you are considering purchasing a perpetual license from Wondershare, be aware that you are buying a product they will cease to support the moment an external technical change occurs, turning your "lifetime" purchase into a paid subscription model.I have now uninstalled all Wondershare products and will advise everyone to seek a more ethical vendor.
Biggest ripoff. I had ordered it, was unable to register it after multiple attempts, lack of customer service support, and then within 20 minutes of requesting a refund I was denied because it didn't fall in their list of reasons, which was hidden in a nondescript folder and not on their main website. I emailed them back on appeal, which doesn't matter because I am getting a refund on my cc. I learned not to trust their products and will investigate their country of origins next time before ordering any software in the future since the refund was an automatic denial.
V17 was automatically today. I spent several hours to try to make it work. It never did. I had V16 perpetual, which I bought over a year ago. It doesn't work either. There was no one to help and no easy way to actually contact a human. I'm so disappointed.
So my wondershare uniconverter was not Connecting to internet at all,wasn’t able to download from the official website as well,the remote session was great ,explained everything,some very intelligent people out there. Fixed once and for all. A huge ‘Thanks’
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Wondershare offers Video Software, PDF Tools, PC Utilities for Mac and Win users to convert, edit videos, photos or PDF files, make photo slideshow etc.
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