Review Time
This is the office behind Dr. Handicap:We used this service for my husband. The upload process was easy. We received our signed form back and took it to the DMV. CA DMV requires a wet signature and we have been unable to get that from them. Their phone numbers go straight to voicemail that they never return. They don't respond to emails. I even tried to get in touch with the CEO and VP. The VP was responsive and said he forwarded the issue to the CEO but still we got no response. They own multiple businesses and if you look at Trust Pilot - the reviews are pretty terrible and all in the same way.
Waited months, literally, to receive ultimately zero documentation after initial approval. Refund requested and still zero feedback. Submitted credit card disputes due to incomplete service and filed documentation to BBB, FTC, and related entities. At the very least it is a waste of time and effort; at the most it is fraud/deception/breach of contract.
I am so very disappointed in Divan. Last year I applied for a handicap placard and it was a very smooth process. This year, I sent in the application and the fee and the request was approved however I never received the letter to bring to my Motor Vehicles. I have written over a dozen emails without reply asking for an update and just recently left two voice messages that were not returned and sent three text messages that remain unanswered asking for a refund. I fear this works for first time customers but then it does not work for return customers. The company just keeps your money. I am very upset I was victim to this scam. Be aware.
Was charged for a consultation, was approved but never received a letter or documentation from a doctor. No tracking number was provided and I have been waiting over a month for the letter to be delivered. Tried calling multiple times and left voicemails with no return call. Will be filing a credit card dispute to get my money back.
Its easy and straightforward and it's a great experience with DrHandicap.com. The entire process was easy and within a short time, my paperwork was completed electronically and ready for submission to the DMV website.The service was HIPAA-compliant and secure. I Highly recommend DrHandicap.com to anyone who needs assistance obtaining a handicap placard the right way!!!
Divan Medical also known as Dr Handicap is a Complete Scam , Fraud,Thieves etc only way to define this company. Takes your money and sends you nothing. They never respond to emails,calls, etc and now they have even disconnected their phones. Don't recommend to anyone . Save your money find another company
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