Name: vodafone.ro
Telephone: 000000000
Rating: 1.2

Patsy Baker Guest

Extremely dissatisfied with my experience

I would give my experience with recharging a prepaid SIM online a zero if that were possible. It expired the very next day for an unclear reason given in-store (I recharged €5 instead of €6, while the online options are only €5 or €10) and customer service took days to reach a human operator. I strongly advise against using this service; I certainly will.

Date of experience: Jan 11, 2026

Carrie Ann Patterson Guest

1 month ago

No option for zero stars...

There is no option for zero stars, but that's the rating I would give for my experience with recharging a prepaid SIM online. It expired the next day for a ridiculous reason provided in-store and by customer service after days of trying to reach a human operator. I strongly advise against this service.

Date of experience: Jan 11, 2026

MM36 Guest

1 month ago

Awful experience

Awful experience, they effectively took money from me without transparency. It's terrible.

Date of experience: Dec 31, 2025

Moe Morris Guest

2 months ago

Extremely disappointing

Extremely disappointing. I've been loyal for years, thinking it would pay off, but now I regret not leaving sooner. I was a long-time client. The final straw was being 'blacklisted' for an absurd reason! Their customer service is a joke, as you have to pay just to speak to someone. I will be moving my wife away from this service and advising others to do the same.

Date of experience: Dec 22, 2025

Agnes C. Guest

2 months ago

Shouldn't be on the market

Shouldn't be on the market! They fail to send connection codes, hide billing details, impose unexpected charges, and offer poor service quality. I received a bill that doubled, and I can't reach anyone from abroad.

Date of experience: Dec 12, 2025

Enoch Cooper Guest

2 months ago

Customer support is virtually non-existent

Customer support is virtually non-existent. They expect you to pay for basic support, and when you do, they still can't resolve issues due to general failures. They threaten service restrictions if bills aren't paid on time. This service has deteriorated significantly.

Date of experience: Dec 08, 2025

sam_law Guest

3 months ago

Terrible customer care

Terrible customer care. I requested to transfer my number to a prepaid service, but they ended up canceling it. After rejecting several offers from their support team, they seemingly took revenge. Customer support requires a fee, and I ended up getting a better number from a competitor.

Date of experience: Nov 28, 2025

Merilyn Price Guest

3 months ago

Frequent breakdowns

Very hard to reach a human. Every time I call, the automated message says they are experiencing technical difficulties. However, I'm calling from a major city. After finally speaking to someone, the issue was resolved.

Date of experience: Nov 25, 2025

Owen Butler Guest

3 months ago

Stay away for your own safety

This is one of the most complained-about companies. Customer support is non-existent, and they expect payment for resolving their own issues. Authorities receive countless complaints, yet they continue to operate. For your own safety, stay away.

Date of experience: Nov 13, 2025

Agatha Barnes Guest

3 months ago

Miserable customer support

Miserable customer support. The only way to contact them is by paying a fee, otherwise you waste time in a useless automated system. I would not recommend this service at all.