Review Time
I ordered bottomless portafilters along with new gaskets. While the gaskets arrived promptly, the portafilters were never delivered. After a week of waiting, I reached out for an update and was told my order was under review. Days passed without any follow-up, prompting me to check in again, only to hear there was a delay. Another week went by with no further information. Frustrated, I decided to order from a different website, which shipped my order the same day.
I ordered bottomless portafilters along with new gaskets. The gaskets arrived quickly, but the portafilters never came. After a week, I emailed for an update and was told it was being looked into. Days later, still no response, so I followed up again and was informed of a delay. Another week went by with no updates. Frustrated, I finally placed an order with a different website, and they shipped it the same day.
I had a really frustrating experience with customer service. Please avoid this company. They sell equipment that is faulty and refuse to exchange or fix the issues. We purchased a brand new machine and immediately encountered problems with leaking parts. Despite communicating with support, they sent a technician who installed incorrect parts. We still have defective equipment, and they refused to provide a proper exchange or compensation.
I purchased a used grinder described as being in very good condition, only missing a hopper. Upon receiving it, I found the burrs were damaged, and a crucial safety pin was missing. It took three days for customer service to respond and they requested photos. Eventually, I was told I could either return the grinder for a refund minus shipping or buy new burrs for a steep price. A good grinder shouldn't have such issues. I had a much better experience with a different seller.
My machine was shipped incorrectly without the accessories I paid for. My sales advisor was dismissive and assured me he would resolve the issue. Additionally, the pricing was unclear, as the same machine was listed for less elsewhere. My attempts to get clarification received no follow-up. After several attempts to communicate, I received no callbacks, and my last email requesting management assistance went unanswered. It's been a frustrating experience and I would prefer a refund at this point.
My recent experience was disappointing. I waited about a week for shipment updates. After the deadline passed, I struggled to get in touch with customer service, and when I did, they promised to follow up but never did. After multiple attempts, I finally indicated I'd seek a chargeback. They eventually canceled my order, but it was clear they were indifferent to my reasons. I ended up ordering from another seller who shipped the same day.
They offer hard-to-find items, but the delivery is consistently delayed. They charge high shipping fees while using unreliable carriers. What should be a one-week delivery often takes a month or longer. I'm still waiting for my orders, which seem to be lost. I may have to reorder from a different supplier for quicker service.
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