Review Time
I ordered some training covers for mortice locks off these guys, after signing up I didn't seem to get any confirmation emails of my order - although they were on the "my account and orders" part of the site saying processed and shipped. This was my mistake - they'd gone to my other email address because I used PayPal. Saw these reviews in the meantime and got a little anxious, nevertheless the order turned up within seven days with no mither. Not bad for the run up to Christmas!
took my money and never recived item.emailed the seller twice and no response whatsoever.given the other negative rewiews i would assume the worst and avoid at all cost if i where you.luckily for me PayPal buyer protection saved the day.
After a few days I had some concerns about the three orders I’d placed with this company, when I saw the trust pilot reviews more so. However, I think we become impatient with online stores with so many next day deliveries. Credit where it’s due, whilst a little slow, my three orders were fulfilled without drama and exactly as advertised. Happy customer!
Wish I read the reviews before making an order with them I contacted them after missing items & no refund & after the 3rd emailing I got a reply from them personally attacking me verbally!! I was totally shocked to be spoken to this way The owner is disgusting & disrespectful to say the least I felt like driving 90 miles to see if he spoke to me the way he did to my face I’m 6ft 5 & 18 stone by the way
Product sent was not as described. I paid for 19 keys only recieved 15. When I contacted them I recieved a curt email telling me to return them. I asked if I would be expected to pay the return postage etc, they completely ignored the question and just sent more curt and rude emails accusing me of trying to scam them! I wish I had looked at trust pilot before my purchase. I am currently going through PayPal to try to get a partial refund and I will be sending a link to these reviews to PayPal.Update: PayPal has given me a full refund and I do not have to return the keys.
Overcharged for postage, supplied a non-working key & refused to let me return it. Sent curt and rude emails resulting in me being called a "w*nk*r. Being in the same trade & professionaly qualified,(now retired) I NEVER EVER treated a customer the way they treated me. Read all the other feedback people have given them on various feedback sites then avoid them like the plague! (have proof for all the above & will be provided if required) .
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