Review Time
I was a long-time user of the service with nearly 500 positive reviews. After what I believe was an unjustified report, my account was blocked. For over two years, I contacted the support team multiple times for clarification and to request the deletion of all my personal data (including ID and social security number) in accordance with GDPR. I received a message stating that my account and data had been deleted, but when trying to create a new account, the system still shows my previous account as blocked. This suggests some of my personal information may still be retained, raising concerns about the execution of my data deletion request. I sought confirmation of the deletion process but did not receive the transparency required by GDPR. This situation undermines my trust in data management. If I do not receive clear evidence of complete data removal and resolution of the blocking issue, I will consider filing a formal complaint with the relevant authorities and exploring legal options. I share my experience to alert other users about potential issues with account management and data processing.
UPDATE: I scheduled a handyman 4 days ahead. Just 1 hour before the appointment, they canceled without explanation. I immediately contacted the support team for a refund (53 euros for a 2-hour service), but 4 days later, I still have not received it. I got a message directing me to my profile page to request a refund, but no amount was shown. I sent two more messages but received no response. -------- After my review on a public platform, a representative contacted me stating 44 euros was available for refund, despite my payment of 53 euros. Since I didn’t cancel, why should I lose 8 euros? They then said they would exceptionally refund the full amount of 53 euros, but this was 2 days ago, and despite providing my banking details, nothing has been processed.
Claim your business profile now and gain access to all features and respond to customer reviews.
floodemergencyservices.com.au
localplumberlondon.co.uk
lockrite.org
el-centret.com
londonemergencyplumbing.co.uk
igniterelocations.com
clutter.com
aspiretradeservices.co.uk
merrymops.com.au
chislehurstplumbingandheating.co.uk