Review Time
Do not purchase from this company; I wish I had heeded the warnings. My watch was 'lost' in customs, and I received no assistance. They refuse to provide refunds, claiming I should have taken insurance, which isn’t clearly mentioned on their site. It feels like a scam. DO NOT BUY!
Excellent purchase process and shipping. The watch turned out to look a bit different in person (no fault of watches.com - everyone's context is different and the generic photos cannot account for individual condition), so I decided to swap it for another model. Sadly, there is no "swap" process, only "return + purchase". The return was very straightforward (kudos!), but by the time it went through, the watch I wanted to swap for (same model, different colors) was removed from the "WONDER" sale (50% off). The sale is still going on, so it is profoundly annoying - no watch for me :-(
I think the reviews have been harsh but this website never fails me. I made 4 separate orders and the items arrived in perfect shape and as described and the packaging was good. I also find their items of perfect value for money paid. The only problem is they pay for cheap free international shipping so your items can arrive in 4 weeks (to the Middle East) and you will have to pay import taxes.
Everything about this transaction was perfect. The site is friendly and easy to navigate, the watch was shipped safe, secure, and in a reasonable amount of time. The watch itself is outstanding, and the price was unbeatable. Anyone who knows me, knows that I dig, dig, and dig some more, until I find the absolute lowest price. This was it! By a large margin as well.
BEWARE. This company tell people to "discover watches you've never seen before" What they don't tell people is the complete truth. They delay taking responsibility with obstacles and use delay tactics for as long as they can. They don't tell people if a watch goes missing then the customer has to do all the work to find the missing watch. I ordered a watch in October 2024 for a Christmas gift, the Tracking showed the watch was held in UK Customs. This went on for 14 weeks. Every time I contacted Watches.com the same named person at the end of every message suggested that I contact the courier. I contacted the courier but the courier and UK Customs would not discuss anything with me and told me to go back to the seller Watches.com. Then Watches.com told me to wait 2 weeks. I done that, then Watches.com told me to wait another 2 weeks, then another 2 weeks. I went around this ridiculously again doing all the contacting before I realised it was the seller who has to do the contacting for a missing item from them, and not pass that responsibility to their customers.Then Watches.com told me it was a busy time of year with Thanskgiving and to give them more time which has nothing to do with the UK. After I realised all the delay tactics of not refunding or replacing my watch, I then asked for a Manager to take over, and she contradicted herself and said she was the manager.BEWARE also of Navidium Insurance it is a joke. I filled in the insurance claim form and Watches.com would not authorise it from their side. For weeks Navidium Insurance was showing as being reviewed. I contacted Navidium and they ignored every email and also every live chat. It showed they had read my request but week after week Navidium did not respond.I looked further into this and apparently every time a customer purchases shipping protection, Watches.com keep 100% of the shipping protection money. Navidium's own website is very informative of how they con money from people. Don't believe their replies to these reviews stating how helpful they are as they have really been shifting the blame. They repeatedly reply stating they are happy to help but have no record of the name placing the order, or they say they have rectified the problem. Eventually after months of stress they caused me, no reply from Watches.com and no watch in time for a christmas gift. After christmas was over I considered contacting Nubeo.Com about this, which is where Watches.com told me they get some of their watches from, and suddenly Watches.com refunded my money a few days ago.I would not order from watches.com ever again. I then ordered a watch from Mainspring Boutique and their excellent service delivered my watch the next day. I have also ordered from Nubeo.com and their service is excellent too. BEWARE Watches.com. BEWARE Navidium Insurance.Both are not truthful and both are not helpful by dealing with their responsiblities.
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