Review Time
This company is very badly managed and it is a waste for Irish taxpayers.
Irish water made a mistake with my business account a while back and created a second account which I was getting billed for.
Since then I have just found out how terrible this company is and, every time I call I discover more and more issues.
The latest on is that there hasn't been an official meter reading for my unit since 2019. Despite there should be one mandatory one every year.
Basically all the bills are estimated and, when I requested to send someone to take a official reading, they initially refuse because getting an engineer over is too espensive.
I bet that those engineers have been paid for their annual visits to read water meters despite dodging the task for 7 years now.
Great job Irish Water. The senior management must be pleased of their performance in running this company.... the paycheck at the end of each month and probably their bonuses too. Congrats
This company is very badly managed and it is a waste for Irish taxpayers.Irish water made a mistake with my business account a while back and created a second account which I was getting billed for.Since then I have just found out how terrible this company is and, every time I call I discover more and more issues.The latest on is that there hasn't been an official meter reading for my unit since 2019. Despite there should be one mandatory one every year.Basically all the bills are estimated and, when I requested to send someone to take a official reading, they initially refuse because getting an engineer over is too espensive.I bet that those engineers have been paid for their annual visits to read water meters despite dodging the task for 7 years now.Great job Irish Water. The senior management must be pleased of their performance in running this company.... the paycheck at the end of each month and probably their bonuses too. Congrats
Uisce Éireann made a massive billing error on my account and wrongly took over €4,500 from my bank. They admitted the mistake, issued a corrected bill for about €200, and yet still took the wrong amount.What followed was days of emails, being passed from person to person, contradictory information, and endless delays. I confirmed the refund amount and authorised the transfer early in the day, waited all day, and was then told at the end of the day that it was being “passed to another department”.I was then told the refund would be processed “shortly”, only to be informed later that it could take up to 14 days to return money that was taken in error. Meanwhile, I had bills due and no access to my own money.No urgency. No accountability. No ownership of the mistake. Just apologies and excuses.This level of incompetence and indifference to the financial impact on customers is unacceptable. If you value your time, your money, or your sanity, be prepared for a fight if they make a mistake — because they certainly won’t rush to fix it.
One star is too much. The water system is a shambles. Regularly have water outages in our town. And now they are building more houses. Irish waters solution, to have water trucks almost daily filling an old water tower in the town. Irish solution to an Irish problem. They are an absolute disgrace.The big bosses of Irish water are on big money. But you are told it's a money issue getting the problem solved. Like most important organizations in this country it's a pure disgrace.
I must complain becuase in Limerick city center ther eis no info about any works and cutting off watersuplies. Uisce ireland cut off water on Saturday in Rozboro area. I have bad chest infection no shower last night and today, I have heating system connected with back bolier so no heating either and cant do any washing. Not acceptable that customers have no water for the weekend. I rang company and was infomred that some necessary works are schedulded until Monday 5pm in LImerick city. Why weekend and no info again. I was told to sign up for free messages. The whole system is not acceptable.
One of the few utility suppliers in Ireland who actually communicate with customers when they plan work.I know others have had problems with them, but personally they have been good at updating us when work was planned, or there may be water supply disruption.
Irish water carried out a simple mains repair on the roadway at the front of my home on the 22nd of June 2025 where I have lived for 45 years. The contractor employed by Irish water in Donegal was utilised to carry out the repairs on behalf of Irish water. In doing so the roadway, hedging and trees at point of repairs were completely destroyed. The roadway is unsafe for pedestrians as a result of the damage. During the repairs a fire hydrant sign was removed and the hydrant cover was obliterated. I made a complaint to Irish Water on the 4th July 2025 and received a reply on the 13th July reference number 9652866291 informing me that the customer care team would investigate my complaint. I did not receive any further correspondence from Irish Water and I again wrote to Irish Water on the 2nd of October begging them to alleviate the problem. Irish Water have not acknowledged this letter. I am left in Limbo and I myself am unable to carry out repairs on the roadway as the said roadway is the property of the local authority, Donegal Co Co and I am legally prevented from interfering with local authority property. It’s with a heavy heart I have to write such a review about an Irish company who advertise their credentials on Irish television on a daily basis.
Horible service.sewer issue for years blockages all the time.and they asking stupid wasting can you see it try clean it.main line blocked all the time every few months moving out house couse smell.notin being done, waste off time.have to report this to the press now and opw.....
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Irish Water is a water utility company in Ireland.
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