Review Time
ABSOLUTELY DISGRACEFUL, BROWN WATER OR NO WATER, POONTLESS PHONEING BECAUSE YOU ARE GIVING A LOAD OF EXCUSES AS ANSWERS, ENGINEERS HAVE LOOKED AT ISSUES WHEN THEY HAVE NOT EVEN CALLED, NO IMPROVEMENT COULD DO ANYTHING FOR THIS TOTAL DISASTER OF A COMPANY, AND THEN HAVE THE CHEEK TO WANT CUSTOMERS TO PAY FOR THIS! AS IT'S NOT FIT FOR CONSUMPTION, BROWN WATER, THIS COMPANY SHOULD BE MADE ACCOUNTABLE OR CLOSED
Absolute shambles. Foreign kids put on the phones to regurgitate lies to the customers. (I actually pay for my water.) Not fair on these kids. They must take dogs abuse while the upper tiers are immune. Found a 2000 per day leak. It was ignored. Told that they cannot go onto private property.
Horrible company to deal with from start to finish. I waited many months to get my new water connection. I was told that after I paid the fee I would need to wait 16 weeks. I waited nearly 24 weeks and spent weeks been told that the work was with a contractor and not with irish water. Basically just passing me off between the 2 for weeks without giving me any date when the connection would be done.I then told Irish water i wanted to make a complaint and got a call from the complaints manager. She told me that I had received a call from her colleague with a connection date, which I had not. She was very confused and told me she would review the matter and mail me back. In the meantime to my surprise I got connected? No notice or update from irish water that they were coming out. Then a few days later I got an email from the confused complaints manager stating that I would have to make do with a connection date in the future. I had a good laugh when I got that mail as I was already connected. This company does not know its ass from its elbow.
This lot is a shower of scammers Cuts of water without any noticeTakes weeks for it to come back Happens all the time Phone up and all you get is"we will raise a investigation" and that's it Can anybody get rid of this lot or are they just laughing at everyone What a lovely waste of money but this is the banana republic of eire
if i could give a minus i would. the customer service level is beyond atrocious, almost 1 year (aug 24) of their burst water main outside my house causing damage to my property, countless phone calls (always an empty promise) countless emails and letters sent, and still i am waiting and being promised when they answer the phone that someone will come out to asses the damage. the stress this has caused me is horrendous. Another email sent today, i wonder will i even get a response and another empty promise.
Irish water is the worst utility company on the planet. I have been trying to close account for over a year and it is still unresolved. They are useless and all about money. Our government should hang the heads in shame. Frustrating and annoyed
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Irish Water is a water utility company in Ireland.
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