Review Time
Great products for a solid price.The products at Pepper are all really well designed, their measurement system is really clear and I've found their products fit true to size. Their refund policy is also clear and accessible, so you don't have to worry about trying different sizes and styles. I've found that skin-tone colors sometimes vary from the way they're depicted on the website, but again, their return policy totally accommodates that. I've had some of their stuff for... 6 years? 7? and they've only started falling apart in the past year after being used multiple times a week for 5-6 straight years.
It is very hard for me to find bras that fit as I have a large band size but a very small cup size so I had a lot of hope for Pepper. The quality is low for the price they charge. The fabric is thin and the padding is too. For the styles with wires, I am scared they are going to puncture the fabric after one wash. The fit is generally okay, I do have no cup gaps but for the lift up styles, there is no lift at all. It just feels like a standard amount of padding for a regular bra. They do have a return policy for customers in Canada, but good luck trying to reach customer service if there's anything you'd like to return. They also are not upfront about what bras are final sale, and you will only find out when you try to return one. I had only bought one final sale item (that I was made aware of before checkout), but when I tried to return something, it turns out I had 3 final sale items which weren't reflected before I purchased, or in my order confirmation. Wish there was more transparency about that or at least I wish their customer service was better. I will not be ordering again.
Customer service is next to nothing. I had the same mistake re size and contacted them immediately, their service intends to breach consumer regulations in the UK and EU which makes it mandatory to offer returns within 14 days for all online sales. They are an illegitimate company here. And they don’t even recognise it, I plan on reporting them to the relevant bodies because they have been extremely unhelpful
I ordered a bra but accidentally in the wrong size, but I realized the moment I placed the ordered it and attempted to cancel it through my order history. I even went through their FAQ and tried to cancel it that way. But every time I went through the cancellation process I didn't get an email about it. I figured if I tried multiple times it would work, but suddenly the item got shipped. So now I can't get my money back and only can is when the package arrives I have to then return the item. Don't buy from here, they have a website that doesn't even work.
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Small-chested bodies deserve to be celebrated. We’re here to do just that—exceptionally fitting bras designed for AA, A, and B cups.
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