ice-comms.co.uk

4.3
4.3 Based on 41 reviews

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Average Rating

4.3

/
5

41 Reviews

5 Star
76%
4 Star
9%
3 Star
0%
2 Star
0%
1 Star
16%

All Reviews

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Review Time

Shan Ahmed
My Internet was down, I spoke to Richard R. He got a bt engineer out next day and sorted the Interne

My Internet was down, I spoke to Richard R. He got a bt engineer out next day and sorted the Internet out. The service was really good and Richard kept me updated throughout the process. Highly recommended.

5
Date of experience: Feb 18, 2026
Butterfly World
Vince scheduled a call and called exactly when he had arranged. Set-up of VoIP system etc was very s

Vince scheduled a call and called exactly when he had arranged.
Set-up of VoIP system etc was very straight forward via email comms, and problems were sorted over the phone very quickly.
Overall, great service.

5
Date of experience: Feb 18, 2026
James Morris
Exceptional assistance from the representative

The representative was incredibly helpful and resolved my issue promptly. They provided confirmation that my problem had been addressed after several attempts with other agents. I hope to see more representatives like this one!

5
Date of experience: Jan 21, 2026
Warning: Beware of Their Aggressive Sales Tactics

If I could give 0 stars, I would. I'm sharing this to caution others about the company's hard-selling methods that pressure customers into purchasing their product while offering no support afterward. They presented a completely incorrect contract, and when I raised my concerns, they claimed that since I signed it, it was legally binding and I couldn't back out. Now they are pursuing me for over 12k to escape this erroneous contract, despite having provided me with NOTHING! I want to prevent others from falling victim to their scam.

1
Date of experience: Jan 14, 2026
Joelle Wright
Outstanding Support for Holiday Planning

The assistance received has been invaluable in organizing our holiday phone messages in advance. After facing challenges last year, I wanted to ensure everything was properly arranged this time. While the complete outcome won't be known until the messages transition back to normal in the new year, the reassurance provided throughout the process has been greatly appreciated. Given the high level of service experienced so far, I feel confident that everything will proceed smoothly.

5
Date of experience: Dec 18, 2025
Cecily Kelly
Appreciative of the support!

I recently spoke with a representative about some issues I was having on the website. They were extremely helpful and offered to be my main point of contact for any future concerns, assuring me that they would handle them. I truly value this assistance, as we all understand how time-consuming it can be to deal with service providers.

5
Date of experience: Dec 18, 2025
Alan Carter
Prompt responses & outstanding help

Prompt responses and outstanding help. Nothing seems to be too much trouble for this team. Many thanks to a representative for your support! :)

5
Date of experience: Dec 18, 2025
Andy Howard
Supportive during holiday planning

A representative has been amazing in helping us set up our holiday phone messages ahead of time. After some challenges last year, I wanted to ensure everything was correctly arranged this time. While we won't see the complete results until the messages return to normal in the new year, the reassurance throughout this process has been comforting. Based on the service received so far, I am confident that everything will go well.

5
Date of experience: Dec 17, 2025
Charis S.
Outstanding communication

A representative did an excellent job communicating with us quickly and efficiently to confirm that everything was accurate and well-managed. A very pleasant experience.

5
Date of experience: Dec 17, 2025
Perry
Swift response

A representative was very quick to address and resolve my issue.

5
Date of experience: Dec 17, 2025

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Business Details

  • When leaving your review, please provide us with your name and the company you are associated with.

    We truly believe that the most important foundations of a business are its staff and key players.

    We have a team of experts that have, and continue to assist many hundreds of satisfied SME’s across the UK with first rate business communications. Our local reach is expanding all the time, with continued growth across the UK. We now have offices in the following locations

    - Crewe (Head Office)

    - Manchester

    - Chester

    - Birmingham

    See more

  • email support@ice-comms.co.uk
  • call 03332025000
  • language https://www.ice-comms.co.uk

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