Review Time
Highly frustrating experience. I have been dealing with email problems for over a week, and now the cancellation process is overly complicated, requiring multiple documents that hinder customers from leaving their unreliable service. Additionally, they only provide responses in German, which adds to the difficulty. I strongly advise against engaging with this company.
Terrible service. I have been a customer experiencing email issues for over a week, and now they are complicating the cancellation process by demanding several documents, making it difficult for customers to exit their unreliable service. To make matters worse, they only respond in German, adding to the frustration. I highly recommend avoiding this company.
Utterly disappointing service; the entire platform was offline for a week without any explanations or apologies. I am trying to transfer my domains away from this inadequate web service, but they are refusing to provide my transfer codes. I'm even considering legal action to reclaim my own data. Stay away!
My website and email servers have been down for four days. I can't send or receive emails. There is no information available from the company. Are they being hacked? Are they just incompetent? Is my data safe? Nobody knows, and they won't inform you.
Avoid this provider for several reasons: 1. I tested various email hosting services, and the deliverability was the worst; many contacts reported my emails going to spam. 2. Their platform is outdated and confusing. 3. After using their service for less than 2 months, I wanted to cancel, but they insisted I subscribed for an annual plan. It feels deceptive, as they don't clearly state that the subscription is for a minimum of one year. You have to read their lengthy policy. Even their customer service told me, 'you agreed to our policy.'
The support I have received has always been consistently competent, respectful, and kind. Very Swiss. I don't often get to visit Switzerland, but the next time I'm in Basel, I will make sure to visit to express my gratitude, especially to the support team.
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