Review Time
Wendy's during normal hours is a three star experience on a good day. Wendy's after nine pm is a completely different and significantly worse operation. Pulled into the drive thru at ten on a Friday and waited eleven minutes before anyone acknowledged I was there. When someone finally came on the speaker they informed me half the menu was unavailable. Got my order, pulled home, opened the bag and found someone else's order inside. Called the location and no one picked up. I keep making the mistake of thinking late night fast food will be fine and Wendy's keeps proving me wrong.
At the Wendy's location at 5100 Cortez Rd W in Bradenton Florida, I ordered a new Panko Fish sandwich they are advertining on a large sign by the Drive-thru Menu (which is impossible to read, since backlighting of the panel has been out forever!)...Girl taking orders at first didnt even know what I was talking about, since intelligence is not a requirement for employment there.
Finally she figured out what it was. I pulled up to where you pay window, and was told I should pull up further and wait, since they had to make the fish sandwich.
I waited and waited and waited (long enough to see the clerk and her friend on their break walk next door to Checkers to eat! Too funny. Finally, FINALLY some guy brought me my sandwich...AND when I got home and started to eat it...IT WAS A SPICY CHICKEN SANDWICH - NO SHIT!!...Utter incompetence up and down the line at Wendys.
The Frosty and the fresh beef burgers are genuinely good and keep me coming back, but the fries are a total coin flip. sometimes great, sometimes bad and lukewarm. Service depends entirely on who's working that day, which really shouldn't be the case for a chain this size.
Savoury chicken sandwiches, all around great-tasting food. Good assortment of dessert options, but they're most known for their frosty's. Higher quality food than similar fast-food chains
First I ordered a biggie meal with a jr. bacon cheese and the price had gone up $3.50 and all the food was smaller. And to top it all off everything was really cold. Very unhappy with wendys right now.
I put in a complaint back in early November about orders, not being fulfilled properly and giving the wrong orders over the past year. I called customer service. They said they were gonna help me out and they never did. They gave me the runaround. I’ve called them close to 4 to 5 times since November They said that they were gonna give me a gift card towards $80 of meals because I had 4 to 5 meals messed up at $20 apiece and I’m still waiting on the gift cards. I’ve talked to different managers and different people at customer service and they’ve done absolutely nothing. Wendy’s has the worst customer service I’ve ever dealt with. I would never eat there ever again or tell anyone to eat at Wendy’s ever again, they are so unprofessional. it’s been going on for months now and they have still not done anything to help me out all they keep telling me is that they’re gonna send me a gift card and they’ve never sent me anything. This is not how you deal with angry customers and upset customers. They told me that they had to do all these investigations and this and that and yet nothings ever come about, they never called me back nothing. I’m tired of calling them over and over and them telling me that they’re gonna help me out which I’m still waiting.
Tonight I order food went to pick it up (I live 5 to 7 mins away depending on traffic) I got home and my order was wrong. When I called she was very rude. Told me she made the order herself so I was lying. I loaded all the food up and went back up there. When I got there the girl goes oh and snatched the food off the corner. They remade the food and still gave me the wrong order. I asked for a refund and they could keep the food. She said no told me to leave and not come back. I was not rude I say please and thank you but that lady behind the counter was testing me.
Tonight I order food went to pick it up (I live 5 to 7 mins away depending on traffic) I got home and my order was wrong. When I called she was very rude. Told me she made the order herself so I was lying. I loaded all the food up and went back up there. When I got there the girl goes oh and snatched the food off the corner. They remade the food and still gave me the wrong order. I asked for a refund and they could keep the food. She said no told me to leave and not come back. I was not rude I say please and thank you but that lady behind the counter was testing me.
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Wendy's® is the real choice in fast food. We deliver quality fresh food with real ingredients that provide the best tasting fast food at wendys.com.
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