Review Time
I purchased my Audi A7 from Whitehor last year. The initial sales process and handover were excellent, which is why I am giving two stars. Everything went smoothly, and the staff was professional.However, a serious issue emerged shortly after the purchase which has been poorly handled by the dealer.The Issue:The car was sold with two keys, but only one is functional and assigned to the vehicle. The second key is an unassigned spare that is useless. More critically, the primary (assigned) key is faulty and frequently fails to be read by the car's computer, preventing the vehicle from starting or opening. This is a significant operational inconvenience and security risk.Lack of Resolution:I sent an email to the dealership detailing this critical issue few months ago but I have not received a single reply or acknowledgement.The dealership needs to honor the purchase agreement by providing two fully functional, correctly assigned keys and respond to customer service requests in a timely manner.
I recently purchased a car from Whitethor Cars, and I couldn’t be happier with the entire experience. From start to finish, the process was smooth, transparent, and stress-free.A huge thank-you to Ellis, who provided exceptional service throughout. He was incredibly knowledgeable, patient, and genuinely interested in helping me find the right vehicle — not just making a sale. Every question I had was answered clearly, and he went the extra mile to ensure I felt confident with my choice.What really sets Whitethor Cars apart from other dealerships is their customer-first approach. There was no pressure, no hidden surprises — just honest advice and genuine care. It’s rare to find that level of professionalism and courtesy these days.I’ve already told a few friends and colleagues about my great experience here, and I’ll definitely be recommending Ellis and the team to anyone looking for a new car.Thank you again for making what can often be a stressful process feel easy and enjoyable!
Compared to other independent dealers I have encountered in the recent past, my experience with Whitethor was very positive. Ellis was my main contact, but I found all the staff I spoke with to be friendly, professional and not weird, overzealous or pressuring in any way, with no BS. I was also impressed at how much knowledge there was about the provenance of the car that I bought, as if they had taken care when sourcing it themselves. When I collected the car, it was in stunning condition, with some minor alloy scuffs magicked away. It had obviously been well cared for by the previous owner, but the pre sale fettling was excellent with real attention to detail. This sort of stuff makes a big difference.In my experience, Whitethor delivered a pleasant and professional service and I'm very happy with my new ride!
The service I got from Whitethor Cars throughout the process of buying my new car was exceptional especially from Ellis. I could not recommend them enough. The delivery rates were incredible considering I was a 360 mile round trip away. I hope to be back in a few years when i'm looking to upgrade again! Much appreciated
I picked my car up today purchased last week and all sorted within a week could’ve been sooner but I requested a week they were more than happy to do that and the car was immaculate exactly as listed and it drives perfect no problems very happy customer would highly recommend vehicle hand over was less than 10 minutes much appreciated Ellis
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