Review Time
Ellis dealt with my enquiry about trading in my vehicle for a car they had for sale. They were very responsive, clear and honest. The process was straight forward and stress-free. I'm very impressed with the car I bought.
Sold a beautiful car, BUT after inspecting the car which was a week or so later as I had that bad cold. When I did check the car PROPERLY it soon became obvious that it had been brought quick mot and out the door. The car set me back just under 22k and there was a Cracked windscreen, not put in description of the car, a small cut in one of the tyres, oh and it came with tyres that are £45/£50 who i was told by a tyre fitter as he was shocked that a car with that power is unreal. The garage said the speed limit is 70mph so they would be fine. Which I found to be a bit of a thick answer as its a 309 BHP so with that kind of power you can get to 70 extremely fast, also I was told to replace them straight away by tyre fitter as in this weather they are as useful as a chocolate tea pot. A bit like the bloke I spoke to on the phone, as he also said the crack on the window passed its mot but its getting worse with this extreme cold It was. Not even checked over properly other than mot, we all know a car can pass an mot with 50 faults as long as they are not safety issues.the issues with the car we're not listed in description because (we dont have enough room to fit everything on) his words!!! so they list the good things and not the issues, thats very misleading. I was told after explaining my concern its a 22K car wot do I expect (unreal customer service) I asked them if they would work with me to resolve the issues which both parties were happy with. But just said it passed mot so deal with it IN DIFFERENT WORDS as salesmen do. So im left havin to put tyres on that are safe for BMW 1 SERIES 135I X DRIVE M SPORT 309BHP as i would like to feel safe in this weather especially with my son and wife as they dont care. I need to get the crack sorted before it gets that bad I get pulled over and possibly points in my licence. So £580 for SAFE tyres, dont know what the windscreen is going to cost as i dont know have the money to fix it. I have had possibly had 8 cars in the last 5 years and not had any issues. Especially issues thats gonna cost me around a £1000 at a rough guess as ive got to take to a garage and on the ramps so it can be inspected PROPERLY, and being told on the phone its 6 yrs old wot do I expect. I cant believe the attitude I received. Im deciding if its going back as I have 6 months to return under the consumer act. As its a large purchase. Which alot of people dnt know. If you are buying from here take a mechanic with you to check everything as they just mot them, list all the good things and dont have enough room to list any faults which is something a dodgey back street garage would say. And to be made to feel like u have just brought a cheap car at 22k like it nothing. No finance either. That why they are acting the way they are because they dont want u buying, they want u getting in debt so they can get their COMMISSION. JUST PURE GREED. I have brought £6000 cars and came with 100 point check, and tret 10 times better. My advice is swerve this place. This will go on all my social media platforms as I know they will have this taken down. But ill keep putting it up. Good luck everyone. JUST REPLYING TO YPUR VERY UNINFORMED RESPONSE. I HAVE BEEN BACK AND FOURTH WITH YOU ABOUT THE £45 TYRES ON BK AND £50 TYRES ON THE FRONT. I sent you various bits of proof that YOU CAN NOT THATS CAN NOT PUT MISS MATCHED TYRES ON AN X DRIVE ANYONE WITH A BRAIN CELL THAT SELLS CARS SHOULD KNOW THAT. YOU HAVE READ THE REASONS WHY YOU CAN NOT DO IT. BUT YOU TOLD ME TO IGNORE THE EVIDENCE I SENT YOU. IT STATED HAVING MISS MATCHED TYRES ON AN X DRIVE CAN CAUSE DAMAGE TO THE X DRIVE SYSTEM, IT CAN ALSO CAUSE ERATIC DRIVING DUE TO DIFFERENT GRIP ON DIFFERENT TYRES, ESPECIALLY BUDGET TYRES ON A HIGH PERFORMANCE 22K CAR. YOU CAN USE THE (IT PASSED ITS MOT) AND THOSE TYRES ARE FINE FOR THE SPEED LIMIT CRAP TO A JUDGE WHEN YOU CALL BMW LIARS. YOU BROUGHT THAT CAR, PUT IT THROUGH MOT N SOLD IT, NEVER EVEN PUT IT THROUGH A 100 POINT SAFETY CHECK TO SAVE YOU MONEY. WELL ITS GOING TO COST YOU ALOT MORE THAN TJE TYRES THAT SHOUKD HAVE BEEN ON THAT CAR. EVERY MAN AND HIS DOG WOULD AGREE A HIGH PERFORMANCE 4X4 CAR 309 BHP HAS TO HAVE AT LEAST MID RANGE TYRES ON DUE TO THE POWER OF THE CAR, NOTHING TO DO WITH THE SPEED LIMIT. BUT IF THATS YOUR DEFENSE THEN ITS AN EASY JOB FOR MY SOLICITOR. AND WHY YOU SAYING IVE HAD THE CAR FOR A MONTH??? IVE BEEN BK N FOURTH WIH U SINCE IT WAS DELIVERED. AND YOU HAD MY 1ST REVIEW REMOVED. HOW THE HELL ARE YOU STILL SELLING CARS. YOU DONT EVEN KNOW ANYTHING ABOUT CARS. I LOOK FORWARD TO YOUR STUPIDITY AND GREED BEING ON SHOW IN COURT. ILL TRY NOT TO LAUGH AT YOU. YOU ARE A DISGRACE. WOULD NOT EVEN MEET ME HALF WAY TO PUTTING DECENT SAFE TYRES ON. THATS HOW TIGHT AND GREEDY YOU ARE, PUTTING ME N MY FAMILY'S SAFETY AT RISK TO SAVE A BIT OF MONEY. SHAMEFUL
Good morning In regards to your reply to my review and in order to put the record straight when I called you regarding the peeling paint I was abruptly told sold as seen and when I said I’ve only had the car a few weeks and paid almost £18000 for it I was told that’s nothing to pay for a car!! Unbelievable attitude tbh.Secondly yes the warranty covered some of the repair but I had to pay nearly £1500 because they refused to cover the hours specified on the star diagnostic for hours required and your wrong when say double the hourly rate it I took it to a specialist and I only had to make up £150 extra in labour it was the items included water pump thermostat etc they refused to pay that cost me £1500 .You also fail to mention the frontal damage which I had to put right and says it had had rough repair previously when he got inside the engine.No I’ve been told my front brakes and discs shot and I’ve only done 2500 miles since bought it.If you want I can send you the photos of the oil filter that he says had been in the car years it was so badly damaged and would not have worked .You could say that’s buying second cars but my suspicions tell me this car had been bought cheap or px and flipped quickly with sold at a high profit.Just saying not bitter but hey ho that’s life .Ime well within my rights to leave a 1 star review .Everything I’ve said in my review is true including your response to me when stated £18000 nothing to pay for a car .That in my mind a very bad attitude to customer service .Said what I needed to say on this matter just wanted people to know my experience 👍
I recently purchased an Audi A5 from Blackthor Cars and part-exchanged my Golf R as part of the deal. From start to finish, the communication was professional, clear, and straightforward. Everything was explained properly, and I felt well informed throughout the whole process. The part exchange was handled smoothly and fairly, and the overall experience was very positive. I’m really happy with the car and the service I received. I would definitely recommend Blackthor Cars to anyone looking for a hassle-free and professional buying experience.
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