Review Time
Ordered our walnut table with resin inlay in October with a promise to deliver on my 60th Birthday on 15th December. Never happened, promised for xmas. Obviously nothing.
He Started a WhatsApp to show progress pictures. Obviously no pictures, wouldn't answer calls.
Excuses for delay - moving house, children ill, dog died, grandmother died, partner went away and took workshop keys. in a meeting so can't answer the phone.
Only got in touch when my husband said send me just one progress picture or we are cancelling. He then messaged when PayPal demanded a refund. Asked my husband not to go ahead with it, his wife was cross with him (it was her account that PayPal paid),delivery promised that week, funnily enough a couple of days over the deadline with PayPal that we had to go ahead with the claim!!
Hubby said that if he had, in fact made the table as he claimed we would pay on delivery , surprise surprise no reply or table.
Money refunded thru PayPal.
He seemed so plausible when we went to his workshop (was it his workshop i wonder??)
Husband has been blocked on his FB page. After this, I assume so will I.
DO NOT ORDER A TABLE FROM HIM
Edit. Strangely, since posting this review, I can no longer get on his FB page!! If only he had put effort into making our much longer for table with all rhe special touches arranged with my husband
Our experience with this seller has been nothing short of frustrating. After ordering the table and paying for it four months before the expected delivery date, we waited an additional six months for it to arrive. When it finally did, it was unfinished, and despite promises of varnish to complete it, we have yet to receive it. It has been a year since our payment, and we still cannot use the table. While the table itself is beautiful and could have been a great choice had it arrived on time, the treatment we received has led us to strongly advise against engaging with this seller. The owner is untrustworthy and consistently lets customers down. We even attempted to help him improve his business organization, but our efforts were ignored despite our visit to his location. Now, we are left to varnish the table ourselves. The customer service has been incredibly poor; all we can say is to steer clear!
To say we have been let down by this con man is nothing short of an understatement. Having ordered the table and paid for it 4 months ahead of an agreed delivery date it then took almost another 6 months to secure a delivery. The table arrived unfinished and varnish was promised to complete the job but after endless excuses it has not arrived so it’s been a year since paying for the table and we’ve yet to have use of it. Being fair the table is a piece of art and had it been delivered in time we would have felt we’d made a good choice but the treatment we’ve experienced would cause us to say don’t touch this besides with a barge pole as it’s owner George simply cannot be believed or trusted as he excels at letting you down. We even offered to help him better organise and develop his business but that was spurned even though we had travelled to his premises in an effort to create a personal connection with him, however that failed to get a positive response and we are now left having to varnish our own table. Unbelievably awful customer service .. all we can say is stay away!!
I commissioned a custom walnut desk for my home office, and I can honestly say it has changed how I feel about working from home. Before, my workspace felt temporary and uninspiring, but this desk feels grounded, solid and intentional. George worked with me to get the measurements perfect for the space, recommended leg designs that balanced strength and style, and took real care in choosing a piece of wood with naturally beautiful grain. The finish is silky smooth but still feels natural not overly lacquered or plastic like cheaper furniture often does. It's rare to find someone so passionate about the materials they work with and it really shows in the final result. I couldn't be happier.
I ordered a bespoke £1,600 dining table from Wilbraham Wood Design and paid a £1,000 deposit on 3 June 2025. I made the order early so I’d have the table well before Christmas. George was helpful at the start and quick to respond, but once the deposit was paid everything changed.I didn’t chase until 3 August. He replied saying he’d been off because his daughter had an operation. By the end of August I chased again and wished her well. A month later he finally replied saying the ETA was two weeks and that he’d send pictures once the timber was out of the clamps.By October I had to chase again. He said the table was almost finished and he’d confirm a delivery date after seeing his delivery guy. No update arrived, so I followed up. He said “next week”. Nothing came. When I chased again he said he’d been very unwell but would send pictures and a delivery date the next day. Nothing.By the end of October he told me delivery would be a week on Saturday and that Michael would assemble it for me. Again, nothing arrived. Weeks later he said his daughter had been ill, then his son had been injured, and that he needed one more week. I was still sympathetic and thanked him, even though my patience was wearing thin.A week later I chased again. This time his son had suspected appendicitis. He said he couldn’t dispatch the table and offered a refund if I couldn’t wait a couple more days. I made it clear that if the table couldn’t be delivered by 27 November, I needed a full refund.By the end of November I asked where the table or refund was. He told me it had already been refunded to my card and that it would take up to five working days. He also blamed me for “cancelling the order”, even though he’d failed to deliver for months. When I pushed back, he said he’d had “a pretty shit time”, claimed I’d wasted his time, and that I’d left him out of pocket for materials.It’s now 8 December. No table. No refund in my bank. At this point I do not believe any refund was ever issued. I’ve been patient and understanding for six months, but the excuses, contradictions and rudeness have been constant.He still has £1,000 of my money and I still don’t have a dining table for my young family before Christmas.This has been a stressful and disappointing experience from start to finish. Avoid at all costs.
We ordered a large live-edge oak dining table with matching bench, and the whole experience with Wilbarham Wood Design has been exceptional. George clearly takes pride in every stage of the process from sourcing the timber to the smallest sanding detail. He invited us to see the slab before finishing, which made the piece feel incredibly personal. The table itself is stunning: warm, characterful, beautifully finished and perfectly proportioned for our space. We host dinners regularly and everyone comments on it straight away. You simply cannot compare this level of quality to factory-made furniture. This is craftsmanship the old-fashioned way, by someone who genuinely loves what they do. We would recommend him to anyone without hesitation.
Now that the table is in our home, it has become the focal point of the entire room. Guests actually stop mid-sentence when they see it. It's a piece that invites conversation, appreciation and pride. If you want something unique, meaningful and built to last a lifetime, Wilbraham Wood Design is the place to go.
Avoid this man at all costsPathological liarThis guy who comes across as really pleasant and very amiable , is a total scam artist.I paid in full for my coffee table and dining table at the beginning of July 2025. I paid on AMEX (thank goodness)George was very pleasant in the initial planning and consultation and appeared to know his stuff. The pictures he has on his website of his work are beautiful and I wanted a bit of that in my dining area. However, once he had my money , communication reduced to a trickle and was always initiated by me.Resin samples were supposed to have been posted by mid July , in September. I eventually got them.Still hopeful that I would receive these tables I continued to try and make this arrangement work, contacting George frequently. He often didn’t even acknowledge phone calls or messages and left me to chase these up several times.I asked him a number of times if he needed to back out because he had taken on too much work, if so, he could just send me a refund and I would find another table supplier.He kept insisting that the tables would be ready in a couple of weeks. It is now the end of November and I still don’t have any tables. AMEX has a 120 day policy where you can raise a complaint. I did this with four days spare. I provided evidence to AMEX of text messages where George cited excuse after excuse for failing to deliver on his promise.AMEX refunded me the full amount onto my card without question within two weeks. I suspect this is not the first time this has happened with George.When we first were in consultation with George the reviews on trust pilot were excellent, it was only a couple of months later when I started to see these poor reviews starting to come through, and boy are they still coming through!Save yourself a lot of heartache , a lot of anxiety and a lot of unnecessary pressure and avoid this clearly talented carpenter who has very poor communication skills and needs to his administration game.Do not pay him all of your money upfront if you still decide to go with George and make sure you pay something on a credit card so you are protected , should your order not be delivered.
George invited us to choose from several slabs and explained the character of each one, how they were cut how the grain would likely look once finished and how the resin would highlight the natural patterns. It was fascinating to learn how many tiny decisions go into making something feel balanced and beautiful. The resin colour was mixed specifically for us, and the final tone is unbelievably rich, with movement and depth that you simply don't see in showroom furniture.
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