Review Time
We ordered a large green resin river table with burr oak, and the entire experience with Wilbraham Wood Design has been exceptional from start to finish. What impressed us most was the level of care and skill that goes into the work, this is not mass production, it is thoughtful, precise craftsmanship guided by deep respect for the material.
Oh my godi wish i had read these feedbacks early. i've been scammed as well always illness in the family covid etc broken promes after broken promises i've now reported it to the credit card company and scamming sites. you must avoid this man at all costs as he is as stated a complete liar
I met George Moore one Sunday in June 2025 at his workshop near Duxford. Very pleasant, credible guy, full of enthusiasm for his craft. I ordered 2 tables from him, a dining table and matching console. On 22nd June 2025 I paid over £4000 to him via Monzo using my Amex card. His quoted time for delivery was “around 10 weeks”. On 12th July I contacted him to see how things were coming along as I’d heard nothing, then again on 28th July. He replied saying his whole family had Norovirus. Still no mention of my tables. I contacted him again on 16th August asking for an update & photos. No reply. I contacted him again on 23rd August, no reply. On 30th August I contacted him yet again saying please phone me as I’ve just read some horrific Trustpilot reviews about you. That’s when I should have gone with my gut and asked for a refund. He phoned & said it was a single disgruntled customer who had got their whole family to write dreadful reviews. Stupidly I believed him. I contacted him again on 3rd Sept as still no update or photos. He replied saying his daughter’s nursery wasn’t back yet after the summer holidays and his child minder had a sickness bug so he wasn’t in work. At this point I was really beginning to get concerned about this guy. No update on my tables but he promised photographs the next day. Nothing arrived. What a surprise! Just a load of excuses about the weather reacting with the resin. I asked for a genuine timeframe for delivery. He told me they’d be ready at the end of the month. We went away on holiday so delivery was agreed for Saturday 4th Oct. 15 weeks since paying in full incidentally. I contacted him on 2nd Oct to check delivery to be told he was “getting there” but the wood was intricate & taking longer so fill so it would be another 10 days. On 13th Oct I contacted him to ask for the delivery day to be told his delivery driver was at a hospital appointment & he was waiting for him to confirm. I heard nothing so left a panicked voicemail on 15th Oct. A message back from him said he had Covid. We’re at 17 weeks now!A new date of Sunday 26th Oct was set for delivery. 18 weeks. On 25th Oct I get a message & a photo saying the table was stuck in its mold & would be another few days. On 28th Oct I get a message saying he’s booking delivery in the morning. Hallelujah! He then confirmed on 30th Oct that delivery would be Saturday 8th Nov, mid morning. I took an enormous sigh of relief.On 6th Nov I get a message from him saying “all booked for Sat 8th”. Fantastic I thought.On 7th Nov I get a message saying his daughter has been unwell for 4 days so he’s not been in work. Eh?? Bizzare when he had confirmed delivery just the day before. He added that he’d spent all night in A&E with his son who had injured himself playing football and that he was on crutches now. Oh and the tables required a little more polishing in order to be perfect. The day before delivery!! And 20 weeks since paying in full. I didn’t know whether to laugh or cry.I am now at the end of the road with George Moore of Wilbraham Wood Design. I have been incredibly patient and understanding but there’s a point where you just feel like a complete mug. Today we raised an investigation with Amex and I filled out the required forms for him to be reported to Trading Standards. George is a scammer and pathological liar. 11th Nov. 2025 - Amex refunded all our money within 24 hours. No quibble. We suspect he’s on a credit card company black list. I have a case number from Citizen Advice with the hope that my case will be passed on to Trading Standards. George has now blocked me on Facebook. Like others I wholeheartedly suspect that his 5* reviews are being written by the man himself. DO NOT UNDER ANY CIRCUMSTANCES ENTER INTO BUSINESS WITH THIS GUY!!
Paid full amount upfront March 2025 for a resin Oak dining table. To start with communication was good, George even called on the phone when I enquired, although I ignored a few red flags, such as excuses of no pictures of tables as George’s phone has been stolen.Also George mentioned paying some on a credit card to avoid costs to himself, a 3% discount on the table and I would be fully protected under the Section 75 act for up to £30,000, which is correct - but he said with only a £1 deposit on a CC which is incorrect (something I see he has wrongly advised other reviewers on here) - it has to be £100, which I corrected him on, and he was happy to have £100 on a CC and the remainding £2810 via bank transfer.That’s when the communication started to decrease. I waited and waited on resin samples, after contacting George several times, with excuses that he’d sent some out already, they should be with me, he will make some more, he was away a couple of days, promising to be more proactive going forward, then being ignored and I asked for a refund, George said he had issues with samples not arriving and Jiffy bags being ripped, more waiting and messages being ignored, all whilst posting and advertising on Facebook for sales etc, I posted on his Facebook page highlighting the fact that he’s ignoring fully paid customers and he deleted the comment, again I asked for a refund, then when I say I’ll apply for a refund through my bank and leave an honest review on turstpilot he suddenly responds, apologies, saying he will give me a full refund but give him a chance, he’s had an awful few months personally, promising to get my table to me within 2 weeks when it had been more than 10 wks with no resin samples, he still replies with apologies and false promises. End of May I finally get 2 small resin samples - which are tbh rubbish. I chose just to have a black resin as I wanted to get it over and one with, and again communication stops. I message on fb messenger and last communication was George saying his daughter was ill in hospital. Quite frankly we had enough of no communication, excuses, lies and applied through our bank to instigate a refund under section 75.Finally End of August 2025 we received our full refund after providing all the proof of messages and screenshots of continual let down and failings of Wilbraham Wood Design. Please heed other similar customer experiences, I do not believe this is an honest business, do not waste your time, money and keep giving chances like I did
DO NOT PURCHASE FROM THIS COMPANY Started off great lots of communication and info on the table and discussions on size and colours etc. Once payment was made it all went downhill. George is Pathological liar excuse after excuse as to why we haven’t had table. Which was ordered for delivery end of sept. Photos promised nothing received. He said he was just making finishing touches to the table and would send photos. We never ever saw any proof of this. Excuse after excuse to the point I felt embarrassed for him. I got the impression he forgot what he told us each time we messaged for an update. He’s had flu then a few weeks later he had Covid. Then his staff member was off so he couldn’t move table without him. He was then whisked away on a little family holiday. Every time we messaged there was a different excuse. George is not to be trusted and very unprofessional. Save yourself time and stress and use someone else.
Never thought I'd be the kind of person to get excited about a table, but here we are! Our resin table is a work of art. George clearly loves what he does and it shows in the finished product. We've had so many compliments from friends.
Avoid avoid avoid.Order put in End of October for a large dining table - full payment. pre Christmas delivery agreed. George was very pushy in making contact when trying to make the sale but as soon as he received the money that’s where his communication changed. No regular communication despite promised weekly updates. Delays with delivery date from pre Christmas, to post Christmas to new year. Excuses similar to other customers - health/ bad weather/family crisis the list was endless. I asked for a refund. Had to chase repeatedly for a refund. He claimed to have actioned it. Contacted multiple times for a refund. More excuses and lies. Had to go through the credit card company to be refunded and took months. Even then he tried to dispute a chargeback!!! I urge anyone who considers using this company to think twice. Avoid at all costs. Complete scam.
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