Review Time
Not sure if I was lucky, or if the bad reviews are wrong, but I ordered a jacket on Tuesday, was delivered by DPD on Thursday evening.
Stellar delivery service I would say.
I didn't have any issues so didn't contact customer service. Just writing this as I found some reviews a bit unfair !
Not sure if I was lucky, or if the bad reviews are wrong, but I ordered a jacket on Tuesday, was delivered by DPD on Thursday evening.Stellar delivery service I would say. I didn't have any issues so didn't contact customer service. Just writing this as I found some reviews a bit unfair !
Absolutely diabolical service. Seriously don’t bother shopping here I ordered a Harkila baker boy cap, it arrived ok and fitted well however following a downpour whilst out shooting it got wet and the following day would not fit leaving ring marks on my forehead and marks where the peak dug in. Contacted their customer services who said I should not of got it wet!!! and we are not exchanging it. I ask you honestly why sell a country cap if it can’t be worn in the country whilst out working I have a lot of Harlkila gear as it’s warm and waterproof. What a rip off !!
The delivery service was swift & excellent.Opened the box and the boots had scuff marks and even a small chunk taken out of one.Completed a faulty goods form, only to be told this is all ‘expected’ from gloss wellingtons and is a result from ‘rubbing against the box’ in transit.If I want to return them, I have to do so at my own cost.What a farce! First and last time I’ll be supporting this business.
I love this shop. I’ve no idea how people have had bad experiences with them as I’ve ordered many many times and shipping is always fast and she I’ve had returns they have been processed and refund issued promptly. This is my go to country clothing store.
Terrible delivery service! Read the reviews before you order from this company! Parcel was stated as delivered, it was not! Upon asking for a refund I was told to wait! Went onto le chameaus website and the item was cheaper with no delivery fee!Stay away, would not recommend.
This is the first time I have ordered from William Powell. I have to say I received 5 star service. I placed two separate orders for coats as not sure on sizing. Both arrived quickly. Return of one was very easy. I found customer service extremely polite and helpful. Will definitely be using this company again.
Wouldn’t bother go elsewhere. Ordered a hat used the online guide hat too small queried this with them and was told don’t go by that as they vary. Absolutely pointless and customer service was useless. So I paid £4.99 postage and £4 return, go to a shop much better.
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