Review Time
Really bad bank. Would not reccomend. Been trying to add my partner to the bank for a long time and they keep putting it off. Also their app is buggy and the 2fa doesn't work. I can probably say the oppurtunity cost of having a bad bank is massive when it comes to business and multiple times these guys have failed me. It's sad I have to come here to complain because the customer support always gaslight me and say they'll solve the problems when they never do anything
I would give the actual app 10 / 10 as I love it.
However there are two major concerns:
1. Security. Someone was trying to deduct money from my account online, which the bank rejected. But the question is, how were they even able to get this far?
2. The customer service is REALLY BAD!! If you connect with them on WhatsApp, they don't respond until very late. When they do respond, it is after several minutes, leaving you hanging. If you want a quick response, you won't get it because each answer takes for ever and you will waste a lot of time chatting to them. If you have an hour to waste every time, go ahead.
Even when you call them, the service is below par. I dread speaking with WIO, because I have to dedicate so much time, even when I have a simple question.
I would give the actual app 10 / 10 as I love it. However there are two major concerns:1. Security. Someone was trying to deduct money from my account online, which the bank rejected. But the question is, how were they even able to get this far?2. The customer service is REALLY BAD!! If you connect with them on WhatsApp, they don't respond until very late. When they do respond, it is after several minutes, leaving you hanging. If you want a quick response, you won't get it because each answer takes for ever and you will waste a lot of time chatting to them. If you have an hour to waste every time, go ahead. Even when you call them, the service is below par. I dread speaking with WIO, because I have to dedicate so much time, even when I have a simple question.
Please I need help !! Over 12 wires has been disappeared in my wio account Nobody helps me and the money is gone !! The worse time of my life and experience with this bank , can someone please help me to get my funds back . I have tried everything without a response or help !!! Since August 2025 till now
Even with ID card, I couldn't still login to access my funds. Purchasing crypto for my Frontier Invest Corp deposit seems to be a journey of no return. The customer care is clueless and unprofessional. A simple problem solving takes up to hours before it can be rectify. I wouldn't recommend it for anyone. It's a disaster.
I’ve been using Wio Business and my account has been under verification for 8 days, while the announced timeframe is 5 days.During this “review,” incoming payments are being blocked, which is directly impacting my business and cash flow. Support hasn’t provided a clear reason, a precise list of what’s missing, or a real ETA—just delays.A business bank can’t afford to freeze payments without clear communication and fast resolution. I’m disappointed and I hope Wio improves both verification speed and support follow-up.
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