Review Time
This company is completely misleading. They never made it clear that a black box was part of the policy, then cancelled my insurance over minor violations. Instead of being understanding, they refused to refund me. Even worse, they took my direct debit and only notified me of the cancellation afterwards, even though the alleged offence happened almost a week before. This feels like a deliberate tactic to take payments unfairly. Poor communication, no transparency, and zero support — avoid this company at all costs.
Overall a good company, however there prices are a little off. I’ve been with wise driving just over 2 years. I moved home, previously I was in a flat, and my car was parked on a busy road. Now I’m in a house, with a private drive only 3 roads down from where I used to live. Yet they put my price up by £200+ for the year. Doesn’t make sense and has definitely put me off for renewing again next year.
Have been with wisedriving for 10 months and recently cancelled early due to being unable to insure my new vehicle. All in all they have been good, easy to contact on live chat and all agents have been friendly and helpful. I have had a lot of queries regarding documents required from them, and Mikyla (I believe she is a customer service agent for the live chat) was extremely courteous and helpful, she is a credit to the company. She explained the fees for cancelling very well and helped me with documents I required for my new insurance. I would recommend WiseDriving, but make sure you read the terms and conditions so you aren’t surprised with the fees for cancelling early.
Utterly farsical the way they operate. Rang me to say my black box hadn't been checking in and told me to contact a third party to troubleshoot it. In the time it took the third party to say that it was a fault with a box, Wise Driving had decided to cancel my policy. After an hour on the phone it was re-instated, albeit they didn't inform their finance team, and a day later I was sent a message saying my policy was due to be cancelled again. Ludicrous display of pure incompetence, absolutely no signs of internal communication in the company, and apalling treatment of customers, constantly villifying and threatening cancellation at all times.
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