Review Time
In June 2025, I paid £10 for a replacement 60+ Oyster card and received it at my London address. That should have confirmed my details.On 7 July, I replied to TfL’s reminder email to say I’d already done this, but got no reply. After that, I couldn’t reset my online account password (no reset emails ever came), the callback option failed, and I spent over 30 minutes on hold without getting through.Despite my efforts, my card was stopped and I was told to reapply at a higher cost (£35). Multiple advisers replied, but none addressed the fact I’d already had a replacement in June or the system failures that stopped me completing their process.I’ve had to pay out of pocket for travel while this dragged on. I’m reapplying so I can travel again, but this feels unfair — TfL’s own systems made compliance impossible, yet the cost and disruption falls on me.I’d like TfL to review cases like this properly, so others don’t face the same.
Website is down. Live chat never has anyone available. My policy doesn't load (keep getting a "spinning wheel" on the website), so it is currently impossible for me to file a claim. It's an AI company, so there is no phone number to report these issues.
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Oyster is an insurance technology company that provides a new standard of comprehensive personal insurance coverage through a simplified experience. Oyster's end-to-end platform enables retailers to embed personal insurance at the point-of-sale to make insurance more accessible for consumers.
