Review Time
Hands down the best customer service I have ever received, especially from a furniture store! There was a delay in fulfilling part of my original order due to sourcing from overseas, no fault of the company, and the Andres, the company representative I worked with, made it right. He was so easy to communicate with, quick to respond and helpful in assessing my options. They followed that up with a very helpful exchange of one of my items. I'm forever grateful to have used this company to purchase my vanity and sink needs for my bathroom remodel. My bathroom looks gorgeous and it was a smooth transaction despite the delay. Thank you!
I wanted to write a review here about the good experience I had with Wood Furniture. I ordered a very large, solid oak dining table on 5/18. It shipped on 5/31 and arrived on 6/20. This was a “quick ship” item which means they have it in stock and don’t have to procure it from around the world. The selection and quality of furniture is miles above what you can get in some of the big .com retailers. The table is gorgeous. When I read the negative reviews on this site I became nervous. For a $2000+ item I started to worry so used the chat bot on their site to inquire about my order. I received a personal email the next day from a representative letting me know the status. The table shipped with a company called Metropolitan Warehouse (which Costco uses as well, this just may be for NY)… and I might even call this white glove delivery. This is a great company to order high end furniture and I will shop here again for real furniture that will last me my lifetime.
Awful quality, awful customer service, awful logistics. Paid thousands of dollars for furniture that arrived with broken hinge, multiple large splits on the wood, bad glue job with some bad alignments and gaps, that also arrived two weeks late because the shipping company canceled and rescheduled shipment mid way and refuse to provide any explanation and update. All these terrible experiences and woodfurniture.com provides no solution and has been ghosting our latest emails. Can’t believe this has been the worst part of our entire gut remodeling project (“what could go wrong with ordering a furniture compare to all other complicated stuff we are doing?” Well it turned out everything is wrong when you order from this s*** website who have nothing but nice pictures to lure you in then provide you the absolute worst result) I wish we had order from a more reputable place rather than took the risk with this company
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Woodfurniture presents a distinctive assortment of European wood furniture, lighting & decor brands. Our founding values are sustainability, longevity, exclusivity, and quality.
Our brands offer a refreshing aesthetic and help you revamp your space or simply make a lovely addition to your home! Explore a variety of brands like Tikamoon, Ethnicraft, La Forma, and much more. Discover beautiful premium pieces, and create an ethically conscious combination of comfort and style.See more
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