Review Time
I ordered a woodranger weed walker just before Thanksgiving. We are now in March and I have yet to be able to use it.
It has been one blunder after another. I come home and find the cartons ripped open with parts and instructions missing. Your customer service people are totally in the dark. Since November you would think that someone would think that this needs to be fixed. If you asked to speak with someone in authority you get no answer. I have been asking for a management person all this time and have never been given a chance to speak with one. Maybe the don’t exist
If anyone in your organization is capable of solving this problem you reach me at 985-640-4042.
Very disappointed . Your customer service stinks
Rockford Solar
Excellent company! We had an issue with a product and with no issues they are sending a new one. They got back to be immediately and were great! We have the mini chainsaw and it does the job great!
Wood Ranger's leaf blower is lightweight and easily handled and for the uses I have, it is perfect. The customer service is outstanding. I ordered a second battery but received the wrong one. However, when I explained and provided photo visuals, Kevin in customer service immediately sent the right one. I am very pleased with Wood Ranger's blower...almost happy to tackle yard work again (at 77 years old, yardwork isn't always easy any more!)
I paid $9.99 for expedited 3-5 day shipping. Called to check on order and was told 'they are very busy'. I was told I might get a confirmation email tomorrow (fifth day). They should refund the $9.99 since they didn't get the 3-5 day shipping done that I paid for.
Buyer Beware. Here is what Google has to say about them.Reports indicate that Wood Ranger Tools (woodrangertools.com) exhibits several hallmarks of a scam, with customers reporting non-delivery of items, refusal of refunds, and fake tracking numbers. While some users receive functional, low-quality products, many experience significant shipping delays, poor customer service, or receive items different from what was advertised. Key Aspects of the Wood Ranger Tools Scam:Non-Delivery & Tracking Issues: Customers have reported that despite receiving UPS tracking numbers, items are not shipped for weeks, or tracking shows no movement.Poor Product Quality: Reviews describe the tools as low-quality or, in some cases, not matching the advertisements.Refund Refusals: The company has been reported to refuse cancellation requests and refunds even when items are not shipped.Suspicious Activity: Some users noted that advertisements for the products disappear, or the site appears new with no secure, trusted certification, a common sign of a pop-up scam site.BBB Status: Wood Ranger is not accredited by the Better Business Bureau.
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