Review Time
Had a slight problem with no charger included in blowerKevin immediately wanted to make sure a was happy with my purchase.Love the blower it works better than I imagined.I purchased 2 more as gifts.Problem solved.New charger on the way.Wonderful customer service.I’m looking into additional products they offer.
My many thanks and gratitude go out to two amazingly efficient WOOD Ranger Tools (WRT) Associates in the Customer Support Department, their names are Jonathan and Anderson. On Saturday, 1/30/26, after receiving and unpacking my order and finding that the battery unit had been damaged, assuming during transit, I emailed my concerns to WRT Customer Support Department and then resigned myself to the fact that I would likely not hear back from anyone for several days post my initial communication. But, lo and behold and well within 24 hrs., I heard from WRT’s first Customer Support Associate, Jonathan. He did not hesitate or inquire for more specifics, but instead, he provided me with clear and concise instructions on how and what I should submit, via email, to their department (i.e.,pictures of the damaged Battery unit, my Customer # and Packing Slip) for evaluation, making the whole process incredibly easy and hassle-free. Again, to my surprise and in less than 24 hours later, Anderson, the second Associate from the Customer Support Department, reached out to me. He resolved my problem by agreeing to simply replace the damaged unit with a brand new one without further inquiry or even requiring that the damaged battery unit be returned!!I now look forward to my upcoming delivery and the, hopefully, undamaged leaf blower unit, and I definitely plan to pass the word on regarding my absolutely over-the-top experience with Wood Range Tools and their two very efficient, kind and gracious young Associates in their Customer Support Department.Thanks to all of you, once again, for your absolutely efficient and pain free assistance…I remain simply AMAZED with your excellent customer service!Sincerely, Jane L.
Would give no stars if possible.lousy product. Cannot believe the review of noise level. Sounded like ear splitting volume and did little to blow light amount of leaves from a small bed. Add that to the WORST CUSTOMER SERVICE. On trying to return, kept getting emails lowering price to keep . After many emails,could never get human on phone, finally got return info. Cost me $13 to mail back. Still haven’t received refund. They received return on 1/12/26!
Just ordered their leaf blower so it is too soon to rate their product. The order acknowledgement did not reflect what I ordered. After a few emails back and forth with “Sam”, I now know what to expect and am pleased with my purchasing experience at this point…very good customer service.
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