woodscues.com

4.2
4.2 Based on 138 reviews

the online billiards shop for handmade snooker cues, cue cases, Accessories...

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Average Rating

4.2

/
5

138 Reviews

5 Star
75%
4 Star
4%
3 Star
1%
2 Star
3%
1 Star
17%

All Reviews

Filter Reviews

Review Time

Le_Laosien
Great Value for Cue and Case

The cue and case were definitely worth the investment, and I'm very satisfied with them. The only downside was the long wait for a separately purchased cue, which took 33 days to arrive. However, the support team was helpful with my inquiries about the delay. Overall, I'm pleased with my purchase.

4
Date of experience: Jan 06, 2026
Melody Patterson
Cue and Case Worth Every Penny

The cue and case were absolutely worth the money, and I’m 100% satisfied. The only downside was that a cue I bought off the shelf took 33 days to arrive. The support team was responsive to my inquiries about the delay. Overall, I'm happy with my purchase.

4
Date of experience: Jan 06, 2026
Christian
Order Update Needed

I placed my order on November 21st. It was processed and shipped by November 24th. The cue reached Germany by December 4th but hasn’t moved since. It’s been stuck for a month, and the shipping company cannot locate my cue. The team has mentioned they will send another one. I’ll update my review once I receive the cue, if I ever do.

3
Date of experience: Jan 02, 2026
Brooks Rogers
Disappointed with Customer Support

I spent over £500 on a cue I wasn't particularly keen on. After five weeks, I still can't get comfortable with it. I reached out for support hoping for customer service or an exchange, but was advised to sell it privately. Good service should shine during issues, but it feels like they just took my money and offered no assistance. Very short-sighted approach.

2
Date of experience: Dec 22, 2025
Aidan T.
Highly Recommend

I can't recommend them enough! A custom cue with all specifications was crafted perfectly. I cannot fault the service or craftsmanship. Though I'm a first-time customer, I plan to return for a break cue and likely more. My cue isn’t just loved by me; it’s admired by my pool league. No regrets, great communication, excellent delivery, and packaging. For a premium cue at a great price, look no further.

5
Date of experience: Dec 03, 2025
Fabian
Mixed Feelings

Once the items arrived, the quality was reasonable, though the finish on the ebony extension butt was a bit rough. However, I was unhappy with the delivery service, which took nearly two weeks and had poor tracking. I also doubt the items are made in the UK; they likely come from China, which is acceptable if delivered promptly or expectations are set accordingly. Better delivery would have earned a higher rating.

3
Date of experience: Dec 02, 2025
Shawna Scott
Second Purchase, Still Impressed

This is my second purchase, and I highly recommend them. The quality is superb—a 1-piece ash and ebony 3-star pool cue with an 8.5mm tip, plus a case and mini extension, all for about £240. I'm very impressed with the craftsmanship and will definitely order again. Thank you!

5
Date of experience: Dec 01, 2025
DP24
Fantastic Experience

Excellent customer service. The cues are of outstanding quality. Highly recommended!

5
Date of experience: Nov 21, 2025
Wilber Foster
Great Purchase

I recently bought a 3-star snooker cue. I contacted the seller for some details, and the customer service was excellent. The cue is of good quality. I highly recommend purchasing from them.

5
Date of experience: Nov 06, 2025
Jeremy
Ideal Purchase

To start, they offer fantastic cues at fantastic prices. I ordered a cue combo with a case and extensions from India. They shipped exactly what was shown in the picture with the same configurations. I had so many options to choose from, and I absolutely loved their products. Shipping was incredibly fast via DHL. The packaging was excellent. The team was very friendly and responsive. The quality of the products doesn't seem like it's made in China; it feels on par with Thai craftsmanship. Definitely go for the wooden cues without hesitation!

5
Date of experience: Aug 27, 2025

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