Review Time
I received an incorrect item. They fetched the incorrect item and promised they would give me a gift card cause the item I ordered was out of stock. Its now has been 3weeks but i have not received anything from them and there's no communication or whatsoever
I ordered products online. One product was damaged. I have send photos to woolworths and i have called 3 times and emailed many times. There does not seem to be a procedure in place to deal with online orders and the communication is from different people and nothing happens. Faulty product has not been picked up or credited my account. Reference number is O1581808055
Goodness if I could give woolies dash a zero I would. I have spent the entire day trying to get a delivery!!not only have a spent R300 on calls but then I also spent on the darn order. Don’t waste your time get in the car and get it yourself or order from checkers as at least they deliver on their promises
Dash order was confirmed and money taken off my bank account. That was the last I heard from them. Order was never updated on app and never arrived. Now I just hope I get my money back. I will never ever order from them again. The app is so slow and glitched anyway, and has been for years, that it is pure torture to try and get an order placed. Today was the last straw.
Absolutely appalling service from Woolworths Dash. This is now the second time, and I will not be using there services any longer! The woolworths app, was having glitches today, which made ordering a tedious horrific problem, having first trying to order, then deleting the app and reinstalling the app, and reordering because my cart has been cleared. After checkout I had seen that duplicates had been made from my initial order which did not appear in my cart before placing my final order. I had then called customer service to have them remove the duplicates. I explained the issues I was having on the App with Dash customer service agent Geneka, she didn't seem aware of the issues and dismissed it, and aburbtly in a rude manner asked what seems to be my issue?! I have duplicates because of the glitches on your app, Im not just telling you what is happening on the app to pass time! I asked her to removed them, she had to call dispatcher and this was before my order was being packed. She later says that its not guaranteed that they will remove it, and if it arrives I should go to a woolworths store and return them or I can cancel my order. As we are taking about canceling my order I see my order is being packaged, and i asked the person packing if she can remove dulipcated items she agrees, but now my order has been cancelled through the customer service agent Geneka, and I tell the packer that my order has been cancelled, so don't worry about it. This is incompetent service from the call center agent Geneka, as the she could have just advised me to speak to the person packing my order to remove duplicates. I call the call center agent back again to get her name to file in a complaint. She bombarded me with calls after that to ask me if I didn't like her service, I answered on the 10th call. While on the phone with her my ordered that had been cancelled arrives, I had already placed an order with checkers 60/60, to get what i had ordered with Woolies that had been cancelled. After that Geneka tells me to reorder the exact order that was cancelled but tell the delivery driver to take it back when he arrives! What TOTAL NONSENSE is that!? It was not my mistake that the cancelled order arrived! Now I must go back on your malfunctioning app to waste my time yet again to do an order FOR your system mistake! I have already received what I wanted from Checkers 60/60. I called head office as the order now went from cancelled to delivered on the app. Head office tells me they might be a possibility that they will send a driver to take Items back, I agree. Then why the heck can't the drivers take back duplicated orders? Why can't drivers take back mistakes that happen on your end?! This is the worse service I have received from a delivery app and now this is the second time with woolies Dash. I use several delivery apps almost daily! Woolies food is delicious, but don't waste your time and money on there crappy app. Never again!
I am finding the shopping online app and experience cost effective and beneficial to my needs.I tend to shop, once a week online and my grocery items get delivered the next day. I might spend a little more to meet the minimum spend required. I stock up on items. The $14 delivery charge succeeds the $24 I would pay in taxi fares.I find my orders arrive correctly and the delivery staff are pleasant.
wooworths, since June 2024, have slipped in an admin fee of R47.50 PER MONTH, no matter that your account is R200 or R2000 PLUS YOU PAY INTEREST on your account as well. Many people do not realise this and end up paying more than you should. So beware of Woolies. Their produce is OK but pricey and then they even have the cheek to charge you an admin fee of R47,50 EVERY MONTH
I ordered via Woolies Dash on the 30th June and the order was delivered elsewhere and not to me, I contacted woolies Dash Customer service and let me just say the service is appalling and it's 10 days later still haven't received my refund.
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Woolworths Holdings Limited is a South Africa-based multinational retail company that owns the South African retail chain Woolworths, and Australian retailers David Jones and Country Road Group.
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