Review Time
The purpose of this posting is not to be malicious but to warn fellow shoppers. Be very careful when ordering from Woolworths online - their courier services do not always live up to expectations. I am sure that our experience cannot be an isolated one. The courier service is substandard. They charged me extra for an early delivery. And on the day, the courier advocated he couldn't find Olive Wood South Estate! Despite the truth that I had left my phone number for the courier service in case of a problem. Sadly, the courier from RAM Couriers could not even bother to call us for directions or to explain the omission or delay - with the cell phone number in hand! Woolworths declined to refund the monies paid for early delivery when made aware of the issue! I must take a day off to receive the parcel as we do not have a concierge service at the security gate.So, the bottom line is - consider picking up online orders from the nearest store, My strategy from now on. And don't pay for early deliveries, the company refuses to refund you when they fail to live up to expectations.Worst of all, they refused to take responsibility or to apologise
I am so grateful that Woolworths makes it so easy for me, living in London as I do, to make purchases online for my pensioner brother in South Africa and arrange for them to be delivered to him. I came off a call to their head office about 20 minutes ago. I found the number for overseas callers very easily on the phone app, did not have to wait long for my call to be answered, and was served very kindly and efficiently by a flesh-and-blood person who solved my problem for me within minutes. Well done Woolworths!
They delivered the incorrect product but have made it my problem and something they’ve no intention of fixing the issue. The item cost R2130 so not that cheap but, as I expected the correct product, I threw the despatch note away before opening the package and seeing the wrong product. So despite a detailed invoice they will not do anything about it - it seems there is only 1 despatch note and only 1. Impossible to print a copy. Then the incompetent unfriendly “customer service” individual declared that the images of the product and an image of the barcode could not be opened in their email. They asked for these photographs which I took with my iPhone and attached the resulting JPEG files to my email. He then started insisting on PDF files ( never before mentioned) so he would not do anything. Their error but my problem and basically I could get f...d ( poetic license but accurate)
I have been trying to opt-out of marketing and promotional push-notifications from the Woolworths app for ages now.I have "unsubscribed" and "opted out" of all marketing communications on their website (from my profile), yet they continue to send marketing push notifications on my ipad. I also can't switch off notifications from the Woolworths App as I need it for their Dash delivery services - to chat with my shopper or to view delivery updates.Every time I bring up this issue, Woolworths consultants tell me to go on my profile and opt-out of communications (which I did ages ago) or to switch off all notifications on my app (which makes the app obsolete).This contravenes the South African Consumer Protection Act of being able to opt-out of marketing communications. Even the Checkers 60Sixty app allows you to opt out of marketing messages.
Instore shopping with my teenage son is a nightmare. Moms, girlfriends and wives are not allowed to sit on the big bench at the a nette of the big fitting rooms as it is the MENS fitting room, you know with the stall doors that close… nice if you have arthritis and shopping for your son’s matric dance and buying a country road suit of several K. Not great woolies. Pls get over yourselves and make that area accessible. Anyone over 3 years of age will know to close the doors.The attendant suggested that people of the opposite gender could engage in inappropriate behavior. I have news for you. People of the Same gender can do that too.
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Woolworths Holdings Limited is a South Africa-based multinational retail company that owns the South African retail chain Woolworths, and Australian retailers David Jones and Country Road Group.
