Review Time
My vehicle has been taken to a local service center multiple times. Earlier this year, it was there for repairs for three weeks, with minimal updates from the service team. Recently, I noticed a whistling sound from the engine and visited an independent mechanic, who reported that the engine had been poorly reassembled, with missing bolts, unattached heat shields, loose wiring, and signs of leakage. I returned to the original service center, and they acknowledged that the EGR pipe was incorrectly installed and leaking. Although they fixed this, shortly after leaving, another warning light appeared, indicating EGR flow rate and thermoplunger issues. They addressed the thermoplungers but overlooked the EGR flow rate issue. When I inquired, an engineer mentioned it was just a cold start, advising me to return if the warning light reappeared. Now, I am facing an oil dilution error again, and with a family holiday approaching, the lack of communication from the service manager has been disappointing. I was promised a call that never came, and after several follow-ups, I still haven't heard back. I am left with a vehicle that struggles to accelerate and may need to rent a car for our trip. I've filed an official complaint and plan to take my vehicle to another service center in hopes of resolving these issues.
I want to extend my thanks to Joe for his patience and kindness while I purchased my new car. I'm thrilled with my new vehicle, and Joe made the buying process a five-star experience. I highly recommend this service and suggest asking for Joe, who is knowledgeable and not pushy, which I truly appreciate.
The service team has been maintaining my vehicle since it was new. After reaching 102,000 miles, I’ve had no issues. The representative at the service desk is always professional, friendly, and goes above and beyond to assist. The workshop staff also provide excellent advice and workmanship. You are well taken care of here.
During our visit to the showroom, we were welcomed by a representative who was incredibly helpful. We focused on ensuring my sister could easily enter and exit her first motability car. After a thorough selection process, everything was handled efficiently. I appreciate how smooth the experience was, and the vehicle arrived promptly. The handshake at the end was a thoughtful touch. Overall, outstanding service.
I purchased a vehicle that unfortunately broke down shortly after. Despite multiple visits for repairs, the service team failed to address the issues properly. I later discovered that my sunglasses were misplaced while using a courtesy vehicle. After several attempts to retrieve them, I was told they were stolen from the office. The response I received was unsatisfactory, and I was compensated poorly for my lost property. I advise others to be cautious about leaving belongings in their vehicles.
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