www.benscycle.com

4.9
4.9 Based on 140 reviews

Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy? We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bik...

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Average Rating

4.9

/
5

140 Reviews

5 Star
91%
4 Star
5%
3 Star
2%
2 Star
1%
1 Star
1%

All Reviews

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TVCraftPL
Not too old for an E-bike!

As seniors venturing into the world of Milwaukee bike paths, we found an outstanding resource in Ben’s Cycles. Our salesman, Alex, was incredibly knowledgeable…in addition to being friendly, honest, and tuned into what was best for us. Not only did he deliver our bikes, the shop owner, Vincent, made a curbside service call for a few adjustments and additions. Amazing. The combination of knowledge, customer service, and friendliness is practically nonexistent in today’s marketplace. Bravo to everyone at Ben’s!!

5
Date of experience: Jul 12, 2024
Emmanuel Lewis
Customer service was very good

Customer service was very good. Their price was the best I could find. They were very knowledgeable.

5
Date of experience: Jul 05, 2024
Rathbone Wright
Deserve 5 stars

Deserve 5 stars! Great products and the shipping was fast.

5
Date of experience: Mar 08, 2022
roandiego
A+ Experience

Bought a bike from Alex at Ben's Cycle who was extremely knowledgeable and honest about the product's strengths and weaknesses. He told me to sleep on it and never pressured me into spending any money (which, as a former car salesperson, felt amazing). My sister will now use Ben's to have her bike repaired and I'd send anyone there without hesitation. Oh, they have a shop dog too, which is amazing

5
Date of experience: Mar 15, 2021
Paul C.
Poor customer service. Fake promo.

Trying to take advantage of the Black Friday promo. I ordered a bike accessory via their website. My payment got refunded and they denied my order with a reason they won't ship to my country because they said my country would deny any packages from the US. Ridiculous reason! I told them that I don't have any problem with packages from the US and have been receiving packages from the US normally since the last 4 months. The worst is, the person who communicated with me via email is very rude. He didn't answer my simple question about what shipping service that they use or details where they find the news that my country is not receiving packages from the US, because even USPS didn't mention any info about that. Seems they just don't want to give the discount to the customer. Poor service. Fake promo.

1
Date of experience: Nov 27, 2020
Conway Parker
Best shop in Milwaukee

Best shop in Milwaukee. I've taken everything from my Dad's Moots to finish off to a sized bolt in a cross frame that they removed perfectly. Everyone knows their stuff and the communication is second to none.

5
Date of experience: Oct 02, 2018
Roberta B.
The bars I ordered were going to arrive …

The bars I ordered were going to arrive late, but I called and your guy was able to have another set sent so I could make my trip to Portugal! Thanks, made a huge difference.Thanks

5
Date of experience: Jun 21, 2017
Lorraine Hughes
Good parts price, slow shipping

You had the parts I wanted at a good price, but it took 6 days for you to ship them. Apparently one of the items was out of stock. That was not indicated on your web site, and no one took the time to notify me.

4
Date of experience: Jun 18, 2017
iSwoze_dmcPVP
Excellent Service

Excellent Service, though I had to pay customs for international shipping.

4
Date of experience: Jun 18, 2017
Slick_12
Great products

Great products. The shipping was a little slow.

4
Date of experience: Jun 16, 2017

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Business Details

  • Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?

    We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.

    That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.

    We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.See more

  • email info@benscycle.com
  • call 4143842236
  • language https://www.benscycle.com

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