Review Time
Customer service doesn’t work and left me without any product after ordering. They restarted the company under a different management to avoid sending my product I ordered. AVOID THIS COMPANY!!!! Im still waiting for my product for 6 months. Yesterday they told me that they will not reimburse my funds "Tot mijn spijt moet ik u mededelen dat als gevolg van het faillissement van ChromeBurner levering van geplaatste maar nog niet geleverde bestellingen, productreparaties, garantie of restitutie op retourzendingen en het inleveren van cadeaubonnen niet meer kan plaatsvinden'. Thanks very much!
I had a part break on a Scorpion Helmet I bought from Chromeburner, Daniel Kaiser was able to contact the manufacturer and get the parts I needed to repair the helmet, and even sent me an extra part just in case I have a problem again.I feel Daniel went above and beyond and provided excellent customer service.
Great prices but that wasn't the case after being charged customs fees which weren't expected. Which also made delivery very long. Customer service did take a while to reply (11 days) but least i did get a reply after seeing some other reviews.
non existing customer service, they take your money but god help you is you reach out to them for anything but giving them money.They can't be bothered to even reply To add insult to injury , they now use UPS for international shipping , so when you pay on their website for shipping expect an inflated bill from UPS to be added at time of delivery.Buy local, there is no savings to be had with these guys
Ordered a helmet to the UK. Was slapped with VAT charges ECT. The UK does not charge VAT on motorcycle helmets, so the paperwork provided with the helmet must not have clearly displayed this.Below is the statement before ordering. Clearly states the same.I agree to the terms and conditions, and accept that I may be liable for import VAT, duties and customs brokerage fees, for items other than helmets, upon entry in the UK. Click here for more information.Impossible to get replies from chromeburner I have sent multiple emails.AVOID this company and the other half FC MOTO. Save yourself the stress and headache, just pay the little extra in the UK.
I just purchased an Airoh helmet ($340) from this site for approx. $365 total. I went to track the package, which states it’s expected tomorrow and there are additional fees owed to UPS. When you click for the amount, it lists $537 additional due. The transaction listed no possibility of additional fees.
Terrible service, ordered sena 10r and the unit was faulty, wouldn't charge so sent back, got a refund but had to pay for shipping and wait until it was returned before getting refund. I ended up ordering from another site. They also sell over priced key rings to make up a minimum spend shipping cost. Avoid at all costs.
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IF YOU HAVE A PROBLEM WITH AN ORDER, PLEASE CONTACT US FIRST BEFORE LEAVING A REVIEW! ChromeBurner is an international retailer in motorcycle gear. We offer a huge variety of motorcycle helmets, boots, clothing and accessories. Order your favorite gear online. We ship worldwide!
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