Review Time
I was travelling from Harthill services on 16.6.2025 to Edinburgh bus station at 12:15. My parents were running later and were just coming over the bridge when the bus arrived. Very very kindly Fraser the driver waited even though he was tight on time. My mum has asthma and was rushing to make it but Fraser couldn’t have been nicer and told her not to rush. Honestly nicest experience on the city link I’ve had. Thank you Fraser. If I could give more than 5* I would.
We were meeting a group of friends at 1pm in Edinburgh for lunch. We had to go for the 10.09am bus as the next one was two hours later and we would have arrived too late. Using this service is always a problem. It is very unreliable and usually un-trackable (sometimes turns up on time, usually turns up late and sometimes doesn't even turn up at all). Also, as the buses do not run every hour, we have a two hour gap for our return journey and either have to cut short our time or hang about for another hour. It is especially disappointing that the bus timetable has remained at the greatly reduced frequency summer service even now it is the middle of winter. Did you really think we wouldn't notice? Is it really too much to ask for a reliable hourly service to main cities in Scotland?
They stole from me 100€. I was trying to book a flight to Jakarta, they took the monet but never sent me the ticket. Needless to say, the costumer service doesn’t help and keeps telling you to wait. The worst scam ever. Please fly with Garuda or AirAsia which are 2000 times better!
NO COMPRÉIS BILLETES CON ESTA EMPRESA. Servicio de atención al cliente pésimo. Compramos billetes para ir a Galway y debido al corona virus tuvimos que cancelarlo. Se quedan con tu dinero y punto. Dentro de los términos y condiciones especifican que no te devuelven el dinero a menos que sea una causa extenuante. Si que el gobierno te prohíba desplazarte no es una causa extenuante, no sé qué puede ser. Solicité una hoja de reclamación y lo único que hicieron es pasarme con otro empleado que me dijo que me leyera los términos y condiciones.DO NOT BUY ANY TICKET FROM THIS COMPANY. They have the worst customer service. We bought tickets for Galway and due to the Covid and a change in the government restrictions we were forced to cancel the trip and ask for the refund. They take your money and don't care about what happens next. They don't refund money unless it is an extenuating cause. If government measures asking for staying at home is not an extenuating cause, I don't know what could it be. I asked for a complaint form and they just answered me to read the terms and conditions. NEVER AGAIN WITH THEM
It is worst services . They quoted less than 3k less than other services ,After confirmation of their quotation, Their way of packing is worst n packing workers were asking money separately for safe delivery n their coffee. They asked extra money for shifting things from cargo deliver address to home . No response for call and delivered with damage
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