Review Time
We purchased 10 treadmills from this company last year, and not once have we been able to use all of them at the same time. Every technician who has inspected the equipment has remarked that they’ve never seen treadmills so poorly remanufactured. The quality is shockingly bad.Our entire experience has been incredibly frustrating. The treadmills frequently break down—often during classes—posing a real safety risk to our clients. Despite repeated issues, the company has refused to take the machines back. Customer service is unhelpful and simply hides behind company policy, stating they cannot offer returns or buybacks. Attempts to escalate the issue have gone nowhere, as the owner refuses to speak with us directly.We are now having to seek legal assistance to resolve the situation. Do yourself a favor and stay far away from this company. The risk is simply not worth it.
Every aspect of my experience with the Fitness Superstore has been superior from start to finish. First and foremost, the folks at the Fitness Superstore are highly professional. It was easy to deal with them each and every step of the way from sales to their technical support staff to their Customer Service Department. Second, their pricing is extremely competitive for a "remanufactured" device. What I received was precisely as described and in the promised condition that was shown on their website. Additionally, their local installation specialist carried my NuStep TRS 4000 to the 3rd floor of my home and assembled it properly. Last, when it turned out that a minor accessory that I had ordered had not been included in the original shipment, they had it delivered to my home by express mail and installed the next day. During each and every step along the way, from ordering the equipment to its installation, has been handled in a highly professional manner. Allow me to thank Abegail, Joseph, and Barry for their prompt and responsive service and attitude. Michael Fogel
The Fitness Superstore always delivers! We've built out our company fitness center utilizing the collaborative relationship with the Fitness Superstore. All their employees are highly engaged, prompt in responding, and courteous. Communication is frequent and their pricing is very competitive. All equipment ordered in each instance has come damage free. Will use them again.
I purchased the exact same elliptical that I love in my health club from Fitness Superstore and had an incredibly positive experience. From my first interaction with James when I initially called to get information to subsequent interactions with Randall and Abigail I was blown away by how helpful, polite, knowledgeable and willing to go the extra mile they all were. My delivery went incredibly smoothly and I now have my favorite machine. And this transaction started in California and ended in Florida. A long journey where much could have gone wrong. Nothing did! Highly reliable with a committed and competent workforce company I would recommend to anyone. Jeremy
The people are all super friendly. I have a unique situation as I live in a rural area and maps always direct shippers to anywhere but where I’m located it seems but Carlos made sure he got my address correct and informed the shipper. Really good overall experience.
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Fitness Superstore, specializes in selling remanufactured fitness equipment at 40-70% off retail. All equipment includes a warranty, as well as extended warranty options, and will arrive in 'like new' working and 'close to new' cosmetic condition. Our goal is to provide the consumer with virtually brand new equipment, with the option of a 2 year parts & on-site labor warranty, at a huge savings. Our reviews tell us that our consumers feel the same way. We sell ellipticals, treadmills, exercise bikes, stair steppers, strength training equipment, and more. We are located in the located in the San Francisco Bay Area and ship throughout the United States, Canada, as well as internationallySee more
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