Review Time
I had my wedding dress custom-made through Lunss, and the entire experience was absolutely amazing! I was a little nervous at first since everything was done online, but their communication was so professional, kind, and reassuring every step of the way. Shirley listened carefully to every detail I wanted and kept me updated throughout the process,I truly felt like they cared about getting it right.When my dress arrived, it was even more beautiful than I imagined, the craftsmanship, fit, and fabric were perfect. I couldn’t believe how well they captured my vision! I’m so grateful for their patience and attention to detail. Highly recommend Lunss to any bride looking for a custom, stress-free, and genuinely caring experience. :)
I love my perfectly designed wedding dress created by lunss for my special day!! the whole process was so easy and Shirley was so helpful. every detail was sewn with care and every change or alteration was excepted without any hesitation. the dress was better than I could imagine and was better than any wedding dress I tried in any boutique. I'm already dreaming up new dresses I'd love designed by the team as I was so happy!! ❤️❤️❤️
I designed 2 dresses with Lunns Couture and my guests were so obsessed!! The entire night, I would have guests approaching me to ask where I had gotten the dresses from!! Both designed came out to be EVERYTHING I HAD DREAMED OF! Thank you to the team and Shirley for your amazing, talented and hard work 🤍🤍🤍🤍
Disclaimer: Thorough review!! Short: Overall I would rate 8/10 ⭐️! I ordered a chapel length wedding dress, cathedral length veilI and 7/8 sleeves. I loveddd that I could get a nice custom wedding dress for a fraction of the price & basically have all the input on the details. A unique experience and original dress. Still have to get alterations to the dress bust & completely redo the sleeves but would order again.Long: I reached out early in March to make sure I could have my dress in hand latest end of this year preferably before the holidays. I was kindly asked if they could start on my project in July to finish up the orders that had to get out for this year. I was told production was 1 to 1 1/2 months and 2 weeks for shipping so I had plenty time. Shirley my stylist reached back out to me early July and we started on my dress. She was very responsive, patient and helpful. The communication gathering details for my dress was great. I even changed style of dress in the end thinking it would be a hassle & it was not easy peasy which I truly appreciated!! I paid and was told to be patient during the month to month and a half wait. Probably the longest wait of my life. I was so anxious I reached out on week 4 looking for an update and was told it was cut waiting to be sewn. I waited for week 6 and still was told to give them to end of the week for an update. I waited and reached out the end of the week and idk if anything more had been done because 1 of the seamstresses was sick? I was starting to really worry. Since we were passed the processing timeframe I was given, hadn’t seen the dress and the communication after paying wasn’t what I had hoped. I would also like to note I know I ordered a ball gown dress with a veil and sleeves so it may have needed more time. That wasn’t an issue really it was more so the communication and me asking to see the dress and not being able to. I would definitely order again but over communicate details since the language barrier they don’t do zoom or calls just 1-2 message only a day cause of time difference. Also, if the date for the event was far out I would not use that date I wouldn’t use a date anything farther than 4 months. Idk how they work if it’s 1st come 1st served or by event date. I feel like because I used my wedding date of 2026 it took longer too. I should have communicated that maybe? But since they told me the timeframe multiple times I didn’t feel I had to. I was going off what was told to me. The dress took exactly 10 days to arrive. It was in a big bag for a big dress I expected a box. Nonetheless the dress was beautifullllll. The pictures they sent really didn’t do justice and it fits very well I love the corset backing will need to alter the panel in the back. The bust specifically too I have to add more appliqués because you can see the built in bra. They did add a petticoat in my order for me for volume for the dress & some extra appliqués used on my dress in case I wanted to add any more to the sleeves which I appreciated. ( The sleeves don’t fit they’re to big and about 3-4 inches short in length. They don’t reach my wrist. So I’ll have to completely redo those with a different thinner & softer material used for sleeves).Overall I am still very very happy with my order. Still cheaper even with the alterations & buying more fabric than a dress in store. Shirley and team did a great job on my dress. A long process and learning experience well worth it. Just keep in mind there is only so much they can do without having your physical body there for precise measurements/cutting so you may need alterations. Not a big deal for me but for others just FYI.
The communication was 100%. They ensured that every fabric, button, etc is confirmed before moving on. Very easy to speak to. Absolutely loved the service.The quality of the gown was outstanding., I can’t fault it. Absolutely perfect. My vision definitely came to life.
Although I was initially skeptical of Lunss, I decided to use them based on a number of reviews that I had come across on Reddit and TikTok. It was a rather straightforward process, until my dress was delivered and stolen. I immediately reported the theft to my apartment management, who confirmed the theft via video. After receiving this confirmation, I contacted both Lunss and the shipper. Lunss initially said that the fulfilled their end and implied there was nothing they could do, when pushed they offered a 15% refund or 20% discount on a new dress (which meant they were still getting paid a second time). I went back and forth with the shipper for weeks who ultimately concluded that my dress was verifiably "lost" and that I should contact the shipper for a refund. I did. They refused. I wouldn't recommend anyone use them.
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Lunss Custom Couture provides custom-made wedding dresses, bridesmaid, and evening prom gowns online, and thousands of fabrics for choice. Lunss also specializes in making flower girl dresses, pageant dresses, performance wear, and other formal dresses for any special occasion.
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