Review Time
They have decided to remotely disable my thermostat because it is old despite it working perfectly. No compensation or alternatives offered just sorry your boiler will no longer work after April. We don't have another thermostat or timer fitted so this is going to cost a fortune to sort out. Absolutely awful service from this company. Don't go near them with a barge pole.
Terrible. They are discontinuing the Cosy heating controls and not providing any customer service beyond suggesting that we buy a new heating control system. That is not good customer service or what anyone should expect from an organisation. Avoid.
Moved in to a house with a Cosy setup installed.Tried to set it up for myself and couldn't get it to work.I'm good at following instructions and had looked also at their support site.Even the self serve support help doesn't rally help.It suggested somewhere that if Cosy is not working then revert to your existing thermostat! Contacted support to check whether there was anything they could advise in terms of me setting up. In case I'd missed something. Well they just repeated what it says online and then proceeded to close the case!So I've binned all the Cosy equipment.
Avoid like the plague. Unfortunately this product should not have been released to the general public.. It seems to have been rushed out before it was fully tested and ready for the public.It constantly fails to connect, frustratingly leaving your house cold. Not enough engineers have heard about it so it's impossible to get it repaired and the manufacturers don't offer any support online.They just post a useless tutorial on how to reset, install etc.. no real troubleshooting solution. It's a seriously rubbish product compared to the alternatives out there (Hive, Nest etc).It's simply a bad product and needs to be recalled or shutdown.Don't bother buying it, you'll be wasting your money.Sorry for the bad review Geo, but you should have thought more about the customer than your pockets. Its over now and you need to recall this disaster of a product and give everyone their money back.A 100% thumbs DOWN 👎 product and service.
I’ve had the cosy hub for a few years and had to have a new one 3/4 years ago £45.00. I went to turn the heat on yesterday and the guy who rang ‘to help’ could only tell me that these are now old models and it’s best to get hive or another make. I have a chest infection and feeling poorly, to be told this was devastating!I would avoid this company like the plague.
Never had such a nasty experience in customer support!!! Bought a new sealed Cosy smart thermostat which was not able to connect and associate with my account even with assist of Geo technician (the items is an original one) and customer support said I have to buy a new hub for £45 as they have rebuild and changed servers etc!!! What??? Avoid like a plaque!!!
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geo is a UK based company leading the way in the development and production of smart thermostats along with solar and energy monitoring devices.
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