Review Time
This company is misleading. I ordered the subscription billed each time a box was sent. I got my first box and it said I would get another 60 days after. I only wanted one box but they charged me and shipped another box two weeks after the first one. When I contacted customer support they were extremely rude and short and I had to fight to even cancel the subscription. The Whiskey wasn't even that good and seemed really gimicky.
I bought a 6 month subscription in June 2021 for my husband's birthday. We got one box, which was interesting. We were supposed to get another box the 2nd week in August. It is now the middle of September and despite emailing about the box, I have gotten radio silence.
I ordered the 6 month subscription box which is no longer available when I emailed asking about my missing box I was told my subscription is over and if I have any question to read the description on the website. Well genius it’s no longer offered and the description isn’t on the website. So I pull up my order and email it this rude person she in turn tells me that what I have is not the description and again to read it off of the website which at this point I have told her it’s not there. Long story short I paid way to much to be treated rudely to be missing boxes to have missing product from the first box and have to write a bad review on order to eventually get the missing products. To have whiskey replaced by hand sanitizer and to have duplicates in just 3 boxes. Plus the selection that was sent could’ve been purchased at a large liquor store. Worst service, terrible product and stupid high price for what you get.
I AM STILL TRYING TO GET AHOLD OF THEM FOR MY PACKAGE…. I SAT AT HOME WAITING AND THEY UPDATED THIER STATUS SAYING THEY COMPLETED IT …… THEY NEVER SHOWED UP….. WHEN YOU TRY TO CONTACT THEM … IT GOES STRAIGHT TO VOICEMAIL AND THEY HAVENT GOT BACK TO ME YET.
I would not recommend this company nor product to anyone I know. Their customer service is very rude and not helpful, the product itself is not a good deal. The advertised product is different than what you will receive, the cost is ridiculously high for the quality, and they will not share reviews on their website for a reason. Do not waste your money here.
This company is the best, as soon as you order something you send it fast, especially when you are close to the area and choose the option to pick up your order in the store is incredible the customer service is very friendly and they make you feel very comfortable and you can walk around the store with them explaining more about the different drinks they offer. In the end I go out with more free gifts and sanitizer that happily give you, they are the best.
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Shots Box is a liquor delivery service for Los Angeles, CA. Visit our website to get deliveries from a wide range of distillers and manufacturers!
